Field Service Technician

<h4><strong>Our employees are our greatest asset. Join our team and you&rsquo;ll be among our many employees who are thought leaders; the &ldquo;go-to&rdquo; people in their field of expertise. They are trusted sources who lead with innovative ideas, develop ideas into reality, and use those ideas to create sustainable solutions that focus on changing the world of industrial heating.</strong></h4>

Houston, TX


<strong>Chromalox, a Spirax Sarco Engineering company, is a thermal technology company. We engineer thermal solutions for the world&rsquo;s toughest industrial heating applications. Our Heat Trace division delivers temperature management solutions for piping systems, valves, and tanks. Our Industrial Heaters and Systems&nbsp;division delivers process heating solutions for revenue-generating industrial processes, and our Component Technologies&nbsp;division delivers component heating solutions for industrial equipment manufacturers. Chromalox was founded in 1917 and is headquartered in Pittsburgh, PA, USA.</strong>

keywords: support,assist,engineering,mechanical,orders,communication,sales,skills,education,experience,travel


Overview: Provide a role as a&nbsp; Field Service Technician, promoting the Chromalox brand, providing Field Service support, application assistance, and design assistance, quoting service contracts, and entering orders.
Responsibilities: <ul> <li>Coordinates field service calls to meet group objectives for monthly performance.</li> <li>Travels to customer sites providing checkout of equipment, start up and trouble shooting of heater and control panel equipment including heating cable.</li> <li>Performs electrical and mechanical checks on heating equipment.</li> <li>Works with customers, engineering, purchasing, and vendors when replacement parts are required.</li> <li>Installs and replaces components and products as required.</li> <li>Develops detailed proposals for standard and custom service contracts.</li> <li>Coordinates critical target dates from customer to engineering and production.&nbsp;</li> <li>Understands requirements for documentation of drawings, testing, approvals and all submittals.</li> <li>Coordinates sub contractors involved as required to complete field work required.</li> <li>Coordinates quotation and order entry activities with sales force, engineering, and plant including samples and drawings for approval.</li> <li>Assists sales and marketing in promoting strategies for increasing sales, providing better customer service and promoting Chromalox Service business awareness.</li> <li>Assists Sales in meeting profitable sales and growth objectives for department related to the Service business.</li> <li>Assists customers and representatives in trouble-shooting problems with equipment or applications.</li> <li>Provides start-up and installation assistance by phone or as needed at customer job site.</li> <li>Assists sales by making joint sales calls with local office to promote Service products and secure key projects.&nbsp;</li> <li>Provides training to sales organization for all products serviced by Chromalox.</li> <li>Supports sales and marketing by providing assistance with literature, training manuals and instruction sheets.</li> <li>Resolves customer complaints regarding equipment, supplies, and services.</li> </ul>
Requirements: <ul> <li><strong>Education:</strong>&nbsp; &nbsp;&nbsp;BS degree in engineering or other appropriate technical degree or equivalent experience</li> <li><strong>Experience:&nbsp;</strong>&nbsp;&nbsp;3 years minimum of related experience, including PLC and digital communication&nbsp;</li> <li><strong>Skills:&nbsp;&nbsp;</strong>&nbsp; &nbsp;strong PC skills including MS office, AutoCAD, and data base management tools</li> <li><strong>Travel</strong>:&nbsp; &nbsp;&nbsp;up to 75% may be required facilitate this position</li> </ul>