Computer Support Specialist I

Our vision is to be a world-class community and treasured destination, with enduring natural beauty, charm and diversity. That vision will have you falling in love with the area the moment you arrive. Sarasota is a great place to live, work, and play.

Sarasota, FL

City of Sarasota

The City of Sarasota believes in customer service, and delivering city services to its approximately 55,000 residents is a commitment we take seriously. The City provides many services with the most recognizable ones being water, sewer, street maintenance and police protection. The quality and way these services are delivered have a direct impact on everyday life in our community and that is why the employees of the City serve with Excellence and Pride.

keywords: technical,communication,performance,technical,solutions,administration,organization,wireless,technology,support,technical,administration,communication,education,maintain,training,investigate,experience,analysis,certification,critical thinking,teamwork

Probationary Full-Time

$47,996.42 - $61,195.47 Annually

Overview: Provide technical assistance, support and solutions to internal and external customers through the installation, deployment and utilization of computer systems and related technology.
Responsibilities: <ul> <li>Provides technical hardware and software support to end users</li> <li>Working knowledge in installing and maintaining PC hardware and software,</li> <li>Working knowledge in VOIP telephones, wireless systems, network security and backup techniques and websites</li> <li>Utilizes various communication and connectivity methods (RDP, Dameware, SSH, Telnet, telephone, IM, TXT etc.)</li> <li>Provides solutions to end user questions on the usage of hardware and software applications.</li> <li>Working knowledge in computer technology and equipment, application software and operating systems and bitlocker recovery using AD</li> <li>Provides patches and temporary fix support</li> <li>Provides administrative services for various software platforms (Exchange, SharePoint, SQL, Active Directory, etc.)</li> <li>Assembles computer components, CPU, RAM, Add in cards, Power supply, motherboards</li> <li>Knowledge of Office 365</li> <li>Maintains image standards and upkeep of hardware as needed</li> <li>Installs and configures computer software</li> <li>Configures peripherals devices</li> <li>Strong customer service and communication skills</li> <li>&nbsp;Strong time management and organizational skills</li> <li>The intent of this class description is to provide a representative summary of the types of duties and responsibilities that would be required of classifications given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Incumbent may be required to perform job-related tasks other than those specifically presented in this job description.</li> </ul>
Requirements: <strong><strong>Minimum Qualifications:<br /></strong></strong> <ul> <li>High School Diploma or GED</li> <li>Two (2) years relevant experience in computer support; or the equivalent in education and training, which would provide the necessary knowledge, skills, and abilities</li> <li>CompTIA A+ certification, and Microsoft MCP certification required within 6 months</li> </ul> <strong>Job Based Competencies:</strong><br /> <ul> <li>Ability to investigate computer problem, conduct research, determine a course of corrective action and implement solution</li> <li>Assists with systems administration as directed by or under supervision</li> <li>Installs and maintains computer hardware components; implements and administers computer and network operating software</li> <li>Provides service desk and technical support to workers</li> <li>Enhances current systems as authorized when upgrades become available and according to system requirements</li> <li>Monitors hardware and software utilization: maintains inventory of computer hardware and software, telephone system, and provides in-house training personnel on system and general software use</li> <li>Ability to analyze technical problems and do abstract problem solving</li> <li>Ability to communicate technical and other data effectively and clearly, both orally and in writing, and to prepare and present succinct, coherent and technically accurate reports.</li> <li>Ability to establish and maintain effective working relationships within the department, other City departments, officials and the general public</li> <li>Provides technical assistance in preparation of various reports and maintenance of system documentation: recommends hardware and software replacement and/or upgrades as needed</li> <li>Ability to process information logically (critical thinking) and solve problems</li> <li>Ability to effectively communicate in oral and written form&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li> <li>Maintains knowledge of current technology; assists user departments in defining their computer and software-related needs</li> <li>Ability to be an effective team member</li> <li>Ability to multi-task and balance the demands of multiple projects</li> </ul>