Parking Operations Manager

Our vision is to be a world-class community and treasured destination, with enduring natural beauty, charm and diversity. That vision will have you falling in love with the area the moment you arrive. Sarasota is a great place to live, work, and play.

Sarasota, FL

City of Sarasota

The City of Sarasota believes in customer service, and delivering city services to its approximately 55,000 residents is a commitment we take seriously. The City provides many services with the most recognizable ones being water, sewer, street maintenance and police protection. The quality and way these services are delivered have a direct impact on everyday life in our community and that is why the employees of the City serve with Excellence and Pride.

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Probationary Full-Time

$52,413.30 - $81,240.64 Annually

Overview: The City of Sarasota has recently launched paid parking on St. Armands Key, and is now operating three (3) paid public parking garages.&nbsp; Approximately 1200 metered spaces are expected to be added by late summer.<br /><br />This position will&nbsp;oversee the daily operations and supervision of the City of Sarasota parking system, consisting of on- and off-street spaces, meter parking, parking garages, enforcement, collections of fines, permit fees and maintenance of parking facilities.&nbsp; Note:&nbsp; Salary is negotiable.
Responsibilities: <ul> <li>Oversees the daily activities of staff and operations and ensures proper implementation and maintenance of the parking program.</li> <li>Ensures staff utilizes approved procedures for money handling, ticket controls, cashiering and collections, communications, facility and equipment operational protocols.</li> <li>Utilizes and interprets City ordinances to ensure compliance with state laws and recommends changes on parking issues, directing enforcement staff and use of parking ordinances.</li> <li>Manages assigned parking projects and works successfully with vendors to ensure completeness of work and follow-up as needed to ensure full system functionality.</li> <li>Prioritizes responsibilities and effectively manages various assignments within time constraints using sound organizational skills.</li> <li>Receives public comments, concerns and suggestions regarding any parking service deficiency and responds in a professional manner, supporting the interests of the City, its citizens and stakeholders.</li> <li>Implements administrative procedures and makes sound recommendations for program improvement, increasing efficiency and productivity.</li> <li>Performs liaison functions with businesses, residents and associations in parking areas who require information or resolution of issues.</li> <li>Performs interviews of potential candidates for all parking positions.</li> <li>Works with City Staff to maintain and protect the supply of public parking inventory and proper uses of public parking spots.</li> <li>Plans, assigns, monitors and provides management direction to staff; evaluates performance and provides feedback, coaching, and technical and customer service training.</li> <li>Monitors employee and facility safety, ensuring proper use of PPE and adequate procedures are utilized to keep the public and employees safe.</li> <li>Assists the Parking Manager in preparing written Standard Operating Procedures for each function of the parking program, including requirements for the safe performance of duties.</li> <li>The intent of this class description is to provide a representative summary of the types of duties and responsibilities that will be required of classifications given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Incumbent may be required to perform job-related tasks other than those specifically presented in this job description.</li> </ul>
Requirements: <strong><strong>Minimum Qualifications:<br /></strong></strong> <ul> <li>Bachelor's Degree from an accredited college or university in public administration, business administration or related field&nbsp;<strong>AND</strong>&nbsp;two (2) years of progressively responsible experience overseeing a parking operations program with at least one (1) of those years in a supervisory capacity;&nbsp;<strong>OR</strong></li> <li>Associate Degree from an accredited college or university in public administration, business administration or related field&nbsp;<strong>AND</strong>&nbsp;three (3) years of progressively responsible experience overseeing a parking operations program with at least two (2) of those years in a supervisory capacity.</li> <li>Possession of and ability to maintain a valid State of Florida Driver's License is required.</li> <li>Ability to obtain FDLE Certification for Parking Enforcement within six (6) months of hire.</li> <li>Certified Administrator of Public Parking (CAPP) certification is preferred.</li> </ul> <br /><strong><strong>Job Based Competencies:<br /></strong></strong> <ul> <li>Knowledge of the statutes, laws, regulations and ordinances involved in the operation of on-street and off-street parking facilities.</li> <li>Knowledge of parking garage revenue controls and proper use of basic financial controls.</li> <li>Knowledge of fundamental parking garage/lot maintenance practices, including basic trouble-shooting knowledge for PARCs.</li> <li>Ability to communicate effectively, both orally and in writing.</li> <li>Ability to proficiently utilize personal computer business applications, parking software, hardware, Excel spreadsheets and other programs.</li> <li>Ability to supervise, train and effectively evaluate the work of City employees.</li> <li>Knowledge of acceptable parking industry practices, procedures and methods.</li> <li>Ability to effectively demonstrate critical thinking, customer service and public relations skills.</li> <li>Knowledge of equipment utilized in municipal parking operations and collection functions, including but not limited to license plate recognition, hand-held electronic enforcement devices, PARCs, signage, basic garage construction styles, lighting, use of "green" materials, security monitoring equipment and gates.</li> <li>Ability to establish and maintain effective and appropriate working relationships with City personnel, agencies, vendor representatives, and the general public.</li> </ul>