Help Desk Technician

Do you enjoy assisting others?&nbsp;<br /><br />Are you patient when helping people?&nbsp;<br /><br />Do you enjoy working with technology?<br /><br />Do you believe in &ldquo;doing more?&rdquo; The &ldquo;&amp;&rdquo; in our company name symbolizes our desire to bring something extra, unexpected and invaluable to the table.&nbsp;

Southfield, MI

Clayton & McKervey

<p>Hi! We&rsquo;re Clayton &amp; McKervey, a public accounting firm headquartered in metro Detroit, specializing in international tax, assurance, accounting and consulting services. We&rsquo;re proud of our Michigan roots, but consider the entire world your workplace. Who can you expect to work with at C&amp;M? Your clients will be middle-market companies competing in the global marketplace. You&rsquo;ll be part of a team that thinks and acts like entrepreneurs; speaking the same language your clients do.</p>

keywords: support,technical,ticket queue,standards & policies,service,new provisions and deployments,experience,technical,soft skills


Overview: <p>The Help Desk Technician will provide 1<sup>st</sup> and 2<sup>nd</sup> level support to include installs, configures, maintenance and troubleshooting of company computers and peripherals. This individual will come in close contact with other company employees and be responsible for customer-oriented technical support in a corporate environment.</p>
Responsibilities: <ul> <li>Provide support resolutions related to reported hardware and software issues through daily monitoring of the ticket queue.</li> <li>Complete new provisioning requests within agreed SLA timeframes, including PC builds and local installations; Fulfill appropriate data and hardware destruction techniques as outlined.</li> <li>Assist in the development, implementation, and maintenance of company-wide client computing standards and policies.</li> <li>Maintain the C&amp;M IT lab and storage areas ensuring that each area is clean and organized; including maintaining a record of borrowed lab/storage room equipment.</li> <li>Support new deployments and projects across the various C&amp;M departments.</li> <li>Maintain a high degree of customer service for all support requests, including timely response and resolutions as appropriate.</li> </ul>
Requirements: <ul> <li>3 to 5 years related experience in a corporate technical support environment; professional services industry preferred.</li> <li>Professional certifications a plus, including A+, NET+, MCP, ITIL.</li> <li>Basic knowledge of networking concepts including TCP/IP, Subnetting, Routing, DHCP and DNS.</li> <li>Experience &nbsp;with Azure cloud technology a plus</li> <li>In-depth knowledge of PC hardware and software.</li> <li>Basic knowledge of audio/visual technologies.</li> <li>Experience with desktop management and imaging technologies.</li> <li>Understanding of ITIL Best Practices for Desktop Support and ITIL Service Management areas.</li> <li>Strong communication, interpersonal, and organizational skills; extremely organized and detail-oriented.</li> </ul>