Production Associate

<strong>It&rsquo;s at the heart of everything we do and every decision we make. We believe that travel should be a force for good and by uniting with our employees, partners, and travelers, we can make a positive impact on our local and global communities.</strong>

Pawtucket, RI


<strong>At Collette, we are one team with one mission: to enhance the lives of others through travel. When we come to work each day, we make an impact because we believe in giving back, we work hard, and we are passionate. Joining the Collette team means having a willingness to grow, a desire to continue learning, and a commitment to contributing to our mission.</strong><br /><br /><strong>While we&rsquo;ve traveled the world for many years, our journey is really just beginning.</strong><br /><strong>Be part of our story and embrace the road ahead.</strong>

keywords: production,verify,teamwork,organization,research,performance,teamwork,technology,professional


Competitive Compensation and Benefits Package

Overview: The Production Associate is responsible for the preparation and quality control of all guest travel documents. This role creates, sorts, and processes guest surveys. Upon completion of the tour, the Production Associate scans surveys into the system to provide insight into our on-tour results.
Responsibilities: <ul> <li>Compile guest travel documents for shipping. Verify that all purchased tour components appear and are accurately reflected in the guest travel documents.</li> <li>Verify that all branded materials have been appropriately included in the guest travel documents.</li> <li>Collaborate cross-departmentally to identify and resolve challenges related to the processing of guest travel documents.</li> <li>Monitor dashboard to prioritize early requests to meet guest expectations.</li> <li>Prepare and print tour guest surveys to be distributed.&nbsp; After the tour has been completed, scan guest post-tour survey results.</li> <li>Monitor, respond and process phone queue and department email inbox.</li> <li>Performs other functions as assigned.</li> </ul>
Requirements: <ul> <li>Proactive, positive, and professional approach and demeanor to their work with the ability to work well under pressure</li> <li>Collaborates well with others and fosters a cooperative work environment</li> <li>Ability to effectively create and communicate through all means of communication.</li> <li>Ability to work flexible shifts, including weekend, night and holiday coverage to meet business need</li> <li>Demonstrate the ability to optimize productivity and complete tasks thoroughly and accurately</li> <li>Demonstrates skill in customer service</li> <li>Proficient computer skills in Microsoft applications.</li> <li>Contribute to the financial stability of the organization through quality control auditing.</li> </ul>