Client Relationship Specialist

<strong>It&rsquo;s at the heart of everything we do and every decision we make. We believe that travel should be a force for good and by uniting with our employees, partners and travelers, we can make a positive impact in our local and global communities.</strong>

Vancouver, Surrey, BC, CA


<strong>At Collette, we are one team with one mission: to enhance the lives of others through travel. When we come to work each day, we make an impact because we believe in giving back, we work hard, and we are passionate. Joining the Collette team means having a willingness to grow, a desire to continue learning, and a commitment to contributing to our mission.</strong><br /><br /><strong>While we&rsquo;ve traveled the world for many years, our journey is really just beginning.</strong><br /><strong>Be part of our story and embrace the road ahead.</strong>

keywords: relationships,support,schedule,management,support,knowledge,degree,create,communication


Overview: Client Relationship Specialists are responsible for maintaining daily functions as they pertain to multiple Business Development Managers within a specific selling region. The prime responsibility is to act as a liaison and support existing accounts in order to maintain and grow revenue as a means to exceed sales objectives of assigned territory.&nbsp;
Responsibilities: <ul> <li>All client calls and internal issues from BDM territory will be filtered to the Client Relationship Specialist&nbsp;with the remainder of the team as a back up resource.&nbsp;</li> <li>Manage accounts from the inception, including overseeing the group block and itinerary, and maintaining the account.&nbsp;</li> <li>Make welcome calls, pre-deposit due call, deposit due call, flight schedule calls, hometown pick-up calls, and group block audit reviews.&nbsp;</li> <li>Assist BDM with daily client contact with regard to slide show presentations.&nbsp;</li> </ul>
Requirements: <ul> <li>Skill in customer service&nbsp;</li> <li>Knowledge of sales, operations, quality control procedures and reporting documentation requirements&nbsp;</li> <li>Knowledge of retail and/or wholesale principles, methods and techniques&nbsp;</li> <li>Ability to include organizing, prioritizing, and scheduling work assignments&nbsp;</li> <li>Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community&nbsp;</li> <li>Ability to create, compose and edit written materials&nbsp;</li> <li>Ability to analyze and solve problems&nbsp;</li> <li>Bachelor's degree preferred&nbsp;</li> </ul>