Help Desk Support Specialist, Level 1

<strong>We serve and support our businesses with a unique shared services model that allows them to focus on their core business by centralizing all other necessary business functions including: Employee Experience, Financial, Implementation, Legal, Marketing, Operations, Performance, Project Management, Research, Strategy and Technology. We are fortunate to serve seniors, employers, employees, patients and each other.</strong>

Brighton, MI

CommonSail Investment Group

<h4 class="p1"><strong><span class="s1">Our employees come first. Period.<br /></span></strong></h4> <p><strong>We&rsquo;ve grown our business with this mindset, it&rsquo;s the basis of everything we do: Employee First. We are one team, with one plan and everyone&rsquo;s included. This means we move forward together, leading with empathy and viewing all decisions through the lens of every employee.</strong></p> <p><strong>All employees have a tremendous responsibility to create the absolute best experience for everyone we serve. Whether you are looking to grow your career or just getting started, if you believe that true fulfillment comes from serving others, you have found the right place. We invite you to join us on this journey, creating a better you and serving our customers and each other.</strong></p> <p><strong>Forward. Together.</strong></p> <h4 class="p1"><span class="s1"><br /><br /></span></h4>

keywords: benefits,process management,culture,travel,performance,technical,teamwork,maintain,training,communication,analysis,support,network,experience,technology,solutions,organization,communication,professional

Full Time

Overview: <p style="margin: 0px;"> </p><br/><br/>We have comprehensive benefit packages that include health, dental, vision, 401(k), income protection, and extraordinary work-life benefits.
Responsibilities: </strong></p><ul><li>Provide afterhours coverage as part of an on-call rotation schedule.</li><li>Provide friendly telephone, remote & on-site troubleshooting, training and technical support to end users.</li><li>Adhere to established methods & procedures for responding to and documenting support requests.</li><li>Follow processes for escalating tickets & working with tier 2 & 3 technicians.</li><li>Perform maintenance tasks on end user devices.</li><li>Maintain accurate documentation.</li><li>Set up & Configure PCs, printers, peripherals & network equipment.</li><li>Handle technical requests such as password resets, drive mapping and user accounts setup.</li><li>Assist senior technicians with network deployment projects.</li><li>Attempt to resolve employees’ problems by providing them with self-fix guidance.</li><li>Work as part of a team to deliver the best possible service to the company & it’s vendors.</li><li>Up to 20% travel as needed.</li></ul><p style="margin: 0px;"> </p><p style="margin: 0px;"><strong>General Working Conditions:</strong><br>This position may entail sitting or standing for long periods of time. While performing the duties of this job, the employee is required to communicate effectively with others, sit, stand, walk and use hands to handle keyboard, telephone, paper, files, and other equipment and objects. The employee is occasionally required to reach with hands and arms. This position requires the ability to review detailed documents and read computer screens. The employee will occasionally lift and/or move up to 25 pounds. The work environment requires appropriate interaction with others. The noise level in the work environment is moderate. Occasional travel to different locations may be required.</p> </div> </div> </div> <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">
Requirements: </strong></p><ul><li>At least 1 year of experience working in Customer Service role is highly preferred. </li><li>Experience working with Apple products is plus.</li><li>Experience with Windows Operating Systems. </li><li>Basic networking skills.</li><li>Computer deployment skills. </li><li>Proficient at Microsoft Office Suite. (Word, Office, PowerPoint, Excel).</li><li>Strong oral & written communication skills.</li><li>Ability to multi-task & prioritize.</li><li>Organized & detailed oriented.</li><li>Ability to work independently as well as a team environment.</li><li>Good problem solving & relationship building skills.</li></ul><p style="margin: 0px;"> </p><p style="margin: 0px;"><strong>