Assistant Branch Manager - Main Branch/HQ

<strong>CommonWealth One FCU is always on the look out for individuals who will act in our members’ best interest and who will contribute positively to our workplace. Our vision of becoming our member’s lifetime financial partner is driven by our core values of: Members First, Trust, Excellence, Teamwork, and People Helping People. Explore how you can become a COFCUer. Apply right now!</strong>

Alexandria, VA

CommonWealth One FCU

<p><strong>Whether you are starting your career or looking for an organization that aligns with your professional aspirations and personal values, CommonWealth One FCU could be a great fit for you.&nbsp; Every day we work our best to make a difference in people&rsquo;s lives.&nbsp; Our services meet our member&rsquo;s needs at each of their important life event.&nbsp; Think about it.&nbsp; Do you know anyone who has bought their first house, saved for a child&rsquo;s college education, bought a car, or applied for their first credit card?&nbsp; </strong></p> <p><strong>As a COFCUer, you will provide the service and present the product that will meet our member&rsquo;s need. &nbsp;This is what we do--we strive to always serve and act in our member&rsquo;s best interest.&nbsp; </strong></p> <p><strong>Explore how you can become a COFCUer.&nbsp; Apply right now!</strong></p>

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Full Time

Competitive Compensation and Benefits Package

Overview: We are seeking an Assistant Branch Manager for our Alexandria&nbsp;Main&nbsp;branch who will work collaboratively with the Branch Manager ensuring the consistent and exceptional service experience for current and prospective members.&nbsp; The Assistant Branch Manager will supervise the Teller Team coaching the team towards ensuring that all service interactions are handled efficiently, referrals and sales opportunities are maximized, engagement is maintained, and branch goals are achieved.
Responsibilities: <p><em>Member Service:</em></p> <ul> <li>Observe and assist the Teller Team staff with problem resolution, consultative referral/selling techniques, member transactions, and/or questions.</li> <li>Research and solve complex member questions, problems, and/or complaints concerning credit union accounts.</li> <li>Monitor transactions for accuracy, professionalism, and content. Conduct ongoing coaching sessions to mentor staff to be highly motivated, skilled in cross selling, and proficient in completing member transactions.</li> <li>Resolve complex and difficult member service issues.</li> </ul> <br /> <p><em>Operations:</em></p> <ul> <li>Assists tellers in resolving overage or shortage of teller drawer.</li> <li>Supervises the efficient and effective delivery of services in the branch in accordance with established credit union policies and standards.</li> <li>Ensures proper coverage for the branch.</li> <li>Ensures compliance with all applicable federal regulations, including the Bank Secrecy Act, Security, OFAC and with SAFE Act.</li> <li>Provides timely reports to management.</li> <li>Informs management of any significant member/operations concerns that arise. Provides well-thought out recommendations for improved efficiency or effectiveness in operations.</li> </ul> <br /> <p><em>Staff Performance:</em></p> <ul> <li>Train Teller Team staff with consultative referral/cross-selling skills to promote credit union products and services as appropriate.</li> <li>Create monthly work schedule; prepare employee evaluations; approve timesheet; assist with hiring of new Teller Team staff.</li> </ul>
Requirements: <p style="text-align: center;">&nbsp;</p> <p style="margin-left: 0.25in;">&nbsp;</p> <ul> <li>Minimum two years of branch management or related Teller Team supervisory experience.</li> <li>Lending knowledge preferred or must be willing to undertake training necessary to meet requirements.</li> <li>Knowledge and understanding of consumer-related laws, rules and regulations, financial products and services, features and benefits.</li> <li>Team-building, motivation and effective coaching ability to develop a high performing team.</li> <li>College degree preferred.</li> </ul> <br /> <p>&nbsp;</p> <br /> <p>&nbsp;</p> <br /> <p>&nbsp;</p> <br /> <p>&nbsp;</p> <br /> <p><br />NO CALLS PLEASE</p> <br /> <p>&nbsp;</p> <br /> <p>&nbsp;</p> <br /> <p><br />retail sales, branch banking, consultative selling, customer service, leadership, management, assistant branch manager</p> <br /><br /><br /><br />