Member Service Representative (MSR)

<strong>***SIGN ON BONUS***<br /><br />CommonWealth One FCU is&nbsp;currently looking to fill several open positions in our Main Branch.<br /><br />The Member Service Representative delivers exceptional member service and will perform a variety of sales and service functions such as providing information on all Credit Union services, processing transactions, and effectively engages members in consultative cross selling of products and services that meet the member&rsquo;s specific needs.<br /><br /></strong>

Alexandria, VA

CommonWealth One FCU

<p><strong>Whether you are starting your career or looking for an organization that aligns with your professional aspirations and personal values, CommonWealth One FCU could be a great fit for you.&nbsp; Every day we work our best to make a difference in people&rsquo;s lives.&nbsp; Our services meet our member&rsquo;s needs at each of their important life event.&nbsp; Think about it.&nbsp; Do you know anyone who has bought their first house, saved for a child&rsquo;s college education, bought a car, or applied for their first credit card?&nbsp; </strong></p> <p><strong>As a COFCUer, you will provide the service and present the product that will meet our member&rsquo;s need. &nbsp;This is what we do--we strive to always serve and act in our member&rsquo;s best interest.&nbsp; </strong></p> <p><strong>Explore how you can become a COFCUer.&nbsp; Apply right now!</strong></p> https://www.cofcu.org/

keywords: what you are accountable for,who you will be working with,our work hours,employee benefits,core responsibities,expectations,work experience,relevant skills,education,attributes,other requrements,physical demands,passion,sales,reporting,professional

Full Time

Competitive Compensation and Benefits Package

Overview: <span style="text-transform: none; text-indent: 0px; letter-spacing: normal; font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-weight: 400; word-spacing: 0px; float: none; display: inline !important; white-space: normal; orphans: 2; widows: 2; text-decoration-color: initial; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial;">The MSR delivers exceptional member service and will perform a variety of sales and service functions such as providing information on all Credit Union services, processing transactions, and effectively engages members in consultative cross-selling of products and services that meet the member&rsquo;s specific needs.</span>
Responsibilities: <p style="text-transform: none; text-indent: 0px; letter-spacing: normal; font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-weight: 400; word-spacing: 0px; white-space: normal; orphans: 2; widows: 2; text-decoration-color: initial; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial;">Greet and welcome customer (members) to the credit union in a courteous, professional and timely manner, providing prompt, accurate and efficient member transactions.</p> <p style="text-transform: none; text-indent: 0px; letter-spacing: normal; font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-weight: 400; word-spacing: 0px; white-space: normal; orphans: 2; widows: 2; text-decoration-color: initial; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial;">Provide product and service information to existing members and prospective members. Anticipate and recognize member issues, complaints or problems and facilitate the resolution of these issues.</p> <p style="text-transform: none; text-indent: 0px; letter-spacing: normal; font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-weight: 400; word-spacing: 0px; white-space: normal; orphans: 2; widows: 2; text-decoration-color: initial; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial;">Open new accounts. Process stop payment requests, payroll deduction, ATM pin changes, requests for new products and services and various other requests.&nbsp; Process member loan requests, originates loan applications, and disburse approved loans.</p> <span style="text-transform: none; text-indent: 0px; letter-spacing: normal; font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-weight: 400; word-spacing: 0px; float: none; display: inline !important; white-space: normal; orphans: 2; widows: 2; text-decoration-color: initial; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial;">Identifies cross-sell opportunities and cross-sells products and services to members. Distribute information brochures and disclosures.</span>
Requirements: <p><span style="text-transform: none; text-indent: 0px; letter-spacing: normal; font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-weight: 400; word-spacing: 0px; float: none; display: inline !important; white-space: normal; orphans: 2; widows: 2; text-decoration-color: initial; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial;">MSR functions are performed efficiently, effectively, and accurately and in accordance with established policies, standards, and security procedures.&nbsp;&nbsp; Adhere to and uphold all written policies and procedures of the credit union, including BSA/CIP and OFAC monitoring and reporting, security operation and personnel policies.<br /><br /></span><span style="text-transform: none; text-indent: 0px; letter-spacing: normal; font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-weight: 400; word-spacing: 0px; float: none; display: inline !important; white-space: normal; orphans: 2; widows: 2; text-decoration-color: initial; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial;">Meet required production goals.</span></p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p><br /><br /><br /><br /><br /><br /></p>