Member Service Representative (MSR)

<strong><br />CommonWealth One FCU is&nbsp;currently looking to fill several open positions in our Main Branch.<br /><br />The Member Service Representative delivers exceptional member service and will perform a variety of sales and service functions such as providing information on all Credit Union services, processing transactions, and effectively engaging members in consultative cross-selling of products and services that meet the member&rsquo;s specific needs.<br /><br /></strong>

Alexandria, VA

CommonWealth One FCU

<p><strong>Whether you are starting your career or looking for an organization that aligns with your professional aspirations and personal values, CommonWealth One FCU could be a great fit for you.&nbsp; Every day we work our best to make a difference in people&rsquo;s lives.&nbsp; Our services meet our member&rsquo;s needs at each of their important life event.&nbsp; Think about it.&nbsp; Do you know anyone who has bought their first house, saved for a child&rsquo;s college education, bought a car, or applied for their first credit card?&nbsp; </strong></p> <p><strong>As a COFCUer, you will provide the service and present the product that will meet our member&rsquo;s need. &nbsp;This is what we do--we strive to always serve and act in our member&rsquo;s best interest.&nbsp; </strong></p> <p><strong>Explore how you can become a COFCUer.&nbsp; Apply right now!</strong></p> https://www.cofcu.org/

keywords: deliver,process,distribute,production,compliance,communication

Full Time

Competitive Compensation and Benefits Package

Overview: <span style="text-transform: none; text-indent: 0px; letter-spacing: normal; font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-weight: 400; word-spacing: 0px; float: none; display: inline !important; white-space: normal; orphans: 2; widows: 2; text-decoration-color: initial; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial;">The MSR delivers exceptional member service and will perform a variety of sales and service functions such as providing information on all Credit Union services, processing transactions, and effectively engages members in consultative cross-selling of products and services that meet the member&rsquo;s specific needs.</span>
Responsibilities: <p style="text-transform: none; text-indent: 0px; letter-spacing: normal; font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-weight: 400; word-spacing: 0px; white-space: normal; orphans: 2; widows: 2; text-decoration-color: initial; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial;">Greet and welcome customer (members) to the credit union in a courteous, professional and timely manner, providing prompt, accurate and efficient member transactions.</p> <p style="text-transform: none; text-indent: 0px; letter-spacing: normal; font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-weight: 400; word-spacing: 0px; white-space: normal; orphans: 2; widows: 2; text-decoration-color: initial; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial;">Provide product and service information to existing members and prospective members. Anticipate and recognize member issues, complaints or problems and facilitate the resolution of these issues.</p> <p style="text-transform: none; text-indent: 0px; letter-spacing: normal; font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-weight: 400; word-spacing: 0px; white-space: normal; orphans: 2; widows: 2; text-decoration-color: initial; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial;">Open new accounts. Process stop payment requests, payroll deduction, ATM pin changes, requests for new products and services and various other requests.&nbsp; Process member loan requests, originates loan applications, and disburse approved loans.</p> <span style="text-transform: none; text-indent: 0px; letter-spacing: normal; font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-weight: 400; word-spacing: 0px; float: none; display: inline !important; white-space: normal; orphans: 2; widows: 2; text-decoration-color: initial; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial;">Identifies cross-sell opportunities and cross-sells products and services to members. Distribute information brochures and disclosures.</span>
Requirements: <p><span style="text-transform: none; text-indent: 0px; letter-spacing: normal; font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-weight: 400; word-spacing: 0px; float: none; display: inline !important; white-space: normal; orphans: 2; widows: 2; text-decoration-color: initial; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial;">MSR functions are performed efficiently, effectively, and accurately and in accordance with established policies, standards, and security procedures.&nbsp;&nbsp; Adhere to and uphold all written policies and procedures of the credit union, including BSA/CIP and OFAC monitoring and reporting, security operation and personnel policies.<br /><br /></span><span style="text-transform: none; text-indent: 0px; letter-spacing: normal; font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-weight: 400; word-spacing: 0px; float: none; display: inline !important; white-space: normal; orphans: 2; widows: 2; text-decoration-color: initial; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial;">Meet required production goals.</span></p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p><br /><br /><br /><br /><br /><br /></p>