Member Service Representative (MSR) $1,000 Signing Bonus

<strong>CommonWealth One FCU is always on the look out for individuals who will act in our members&rsquo; best interest and who will contribute positively to our workplace. Our vision of becoming our member&rsquo;s lifetime financial partner is driven by our core values of: Members First, Trust, Excellence, Teamwork, and People Helping People. Explore how you can become a COFCUer. Apply right now!</strong>

Alexandria, VA

CommonWealth One FCU

<p><strong>Whether you are starting your career or looking for an organization that aligns with your professional aspirations and personal values, CommonWealth One FCU could be a great fit for you.&nbsp; Every day we work our best to make a difference in people&rsquo;s lives.&nbsp; Our services meet our member&rsquo;s needs at each of their important life event.&nbsp; Think about it.&nbsp; Do you know anyone who has bought their first house, saved for a child&rsquo;s college education, bought a car, or applied for their first credit card?&nbsp; </strong></p> <p><strong>As a COFCUer, you will provide the service and present the product that will meet our member&rsquo;s need. &nbsp;This is what we do--we strive to always serve and act in our member&rsquo;s best interest.&nbsp; </strong></p> <p><strong>Explore how you can become a COFCUer.&nbsp; Apply right now!</strong></p>

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Full Time

Overview: <p>The Member Service Representative delivers exceptional member service and will perform a variety of sales and service functions such as providing information on all Credit Union services, processing transactions, and effectively engaging members in consultative cross-selling of products and services that meet the member&rsquo;s specific needs.&nbsp;</p>
Responsibilities: <ul> <li>Greet and welcome members to the credit union in a courteous, professional and timely manner, providing prompt accurate, and efficient member transactions.</li> <li>Provide product and service information to existing members and prospective members. Anticipate and recognize member issues, complaints, or problems, and facilitate the resolution of these issues.</li> <li>Open new accounts. Process stop payment requests, payroll deduction, ATM pin changes, requests for new products and services, and various other requests.</li> <li>Process loan requests. Originate loan applications. Disburse approved loans.</li> <li>Identify cross-sell opportunities and cross-sell products and services to members. Distribute information brochures and disclosures.&nbsp; Assist in meeting sales, membership, and promotional goals for the branch.&nbsp; Assist in meeting First Mortgage &amp; Investment referrals.</li> <li>Conduct outbound calling to follow up on new member accounts and/or acquire new member loan business.</li> <li>Ensures compliance with all applicable federal regulations, including the Bank Secrecy Act, Security, OFAC, and the SAFE Act.</li> </ul>
Requirements: <p><strong>Performance Expectations:</strong></p> <ul> <li>Meet assigned goals. Recommend credit union product and service solutions to members that will help our members&rsquo; financial life to be better.</li> <li>Perform functions efficiently, effectively, accurately, and in accordance with established policies, standards, and security procedures. Adhere to and uphold all written policies and procedures of the credit union, including BSA/CIP and OFAC monitoring and reporting, security operation, and personnel policies.</li> <li>Reports and records are accurate, complete, and timely.</li> <li>Cooperative and positive attitude towards members and credit union employees.</li> <li>Supervisors are appropriately informed of branch activities.</li> <li>The credit union&rsquo;s professional reputation is maintained and conveyed. Professional appearance and demeanor are maintained.</li> <li>Dependable record of attendance and timeliness.</li> <li>Demonstrate COFCU Core Values. Support COFCU mission.</li> </ul> <p><strong><br /><br />Position Qualifications:</strong></p> <p><strong><em>Education &amp; Experience</em></strong></p> <ul> <li>At least one-year of sales and service experience for a financial institution.</li> <li>Some colleges preferred.</li> </ul> <p><strong><em>&nbsp;</em></strong></p> <p><strong><em>Knowledge&nbsp; </em></strong></p> <ul> <li>Basic math and computation.</li> <li>Credit union or banking products and services.</li> </ul> <p>&nbsp;</p> <p><strong><em>Skills &amp; Abilities</em></strong></p> <ul> <li>Consistent excellent customer service skills.</li> <li>Strong written, verbal, and interpersonal communication skills.</li> <li>Problem-solving and conflict resolution capabilities.</li> <li>PC skills (including Microsoft Office and banking platforms).</li> </ul> <p>&nbsp;</p> <p><strong>Other Pertinent Information:</strong></p> <ul> <li>Regular and satisfactory attendance required.</li> <li>Must maintain an acceptable personal credit history and be bondable.</li> </ul> <br /><br /><br /><br />