Case Specialist

<strong>Grow Your Career at Connection&nbsp;</strong><br /><br /><strong>Join a team where you make the difference. Enjoy a culture grounded by working together. Join a team whose future is bright. Your career opportunities are limitless.</strong>

Wilmington, OH


<strong>Founded in 1982, Connection delivers valuable IT services and advanced technology solutions to business, government, education, and healthcare markets. Today, we serve our customers through our staff of highly trained Account Managers, our team of on-staff experts, and our efficient procurement websites. We are also proud to offer custom-configured computer systems from a ISO 9001:2015 certified technical configuration lab at our distribution center in Wilmington, OH.</strong><br /><br /><strong>Our company has over&nbsp;<a href="">2,500 technical certifications</a>&nbsp;that ensure our experts can solve any customer need, no matter how complex. Additionally, our GlobalServe offering delivers global procurement solutions through our network of 500 suppliers in 174 countries.</strong>

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Overview: Working under the direct supervision of the Supervisor, Corporate Services, selecting from a variety of established procedures to accomplish assigned duties and responsibilities, the Case Specialist, ensures all cases are created for any requests coming from Sales (Discovery, RFP, and quoting). The Case Specialist creates all SWO's (Service Work Orders) for FAB (first article build) and production orders. Works with the POD (Project Onboarding Design) team to ensure that the proper WIDS (Work Instruction Document), BOM (Bill of Material), and instructions are assigned to each order.
Responsibilities: <ul> <li>The Case Specialist also validates that all stock is in for FAB order before sending to PC (Project Coordinator) for scheduling.</li> <li>Normal working hours are Monday through Friday from9:30 am to 6 pm, with overtime as approved.</li> </ul>
Requirements: Education and Experience <ul> <li>Associate's Degree or the equivalent combination of education and work experience</li> <li>Includes a minimum of 3 year(s) of work experience in progressively responsible roles in sales, customer service, or support environments, preferably in the value-added services industry.</li> </ul> Technology <ul> <li>General knowledge of Microsoft Office tools with the ability to create reports and general documentation using Excel and Word.</li> <li>Experience working with an ERP system within a business environment.</li> <li>Technical aptitude with the ability to absorb and apply newly learned technical skills</li> </ul> Business Knowledge <ul> <li>Attention to detail in composing, keying, and proofing professional business materials</li> <li>General reasoning skills with the ability to apply common sense understanding to carry out detailed but straightforward written or oral instructions</li> <li>Basic knowledge of the sales process as it relates to service offerings.</li> <li>Knowledge of order processing</li> </ul> Other Behavioral Competencies <ul> <li>Ability to keep track of and prioritize multiple cases on a daily basis.</li> <li>A sense of urgency to meet daily deadlines.</li> </ul>