Manager of Order Fulfillment

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Wilmington, OH

Connection

<strong>Founded in 1982, Connection delivers valuable IT services and advanced technology solutions to business, government, education, and healthcare markets. Today, we serve our customers through our staff of highly trained Account Managers, our team of on-staff experts, and our efficient procurement websites. We are also proud to offer custom-configured computer systems from a ISO 9001:2015 certified technical configuration lab at our distribution center in Wilmington, OH.</strong><br /><br /><strong>Our company has over&nbsp;<a href="https://www.connection.com/content/about/certifications-and-authorizations?cm_sp=content-_-about-us-_-certifications-and-authorizations">2,500 technical certifications</a>&nbsp;that ensure our experts can solve any customer need, no matter how complex. Additionally, our GlobalServe offering delivers global procurement solutions through our network of 500 suppliers in 174 countries.</strong> https://www.connection.com/

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Full-Time

Overview: <p>Working under minimal supervision of the Director of Shipping &amp; Receiving, the&nbsp; Mgr of Fulfillment manages the nightly fulfillment operations at the Technology Integration and Distribution Center (TIDC), primarily the Shipping and Material Handling teams, as well as providing management support to all the functional areas until the close of business each day. Ensures that all of the TIDC's many sales support commitments are met. Works closely with senior TIDC management to maintain fulfillment operations that are accurate, efficient, and cost-effective. Coordinates the activities of the Cycle Count Program. The hours for this position are afternoon/evening hours.&nbsp;</p>
Responsibilities: <span style="text-decoration: underline;">DAILY OPERATIONS</span><br /><br />Supports Shipping Supervisors and the other functional areas to ensure all shippable orders are completed by the end of the shipping day. Ensures the cycle count program is being properly leveraged to support a healthy inventory.<br /><br /><br /><br /><span style="text-decoration: underline;">STAFF MANAGEMENT</span><br /><br />Provides direction and support to 3rd Shift Distribution Supervisor to ensure the team completes the location of all inbound receipts and processes the daily replenishments by end of their shift. Handles all assigned employee HR/Payroll related activities in a timely and accurate manner including weekly time and attendance monitoring and approval; hiring, performance management, and employee relations.<br /> <br /><br /><span style="text-decoration: underline;">DEVELOPMENT OF LEADERSHIP STAFF</span><br /><br />Coaches and counsels leadership Individuals to advance their skills and abilities so that they can support the Company's service offerings and fulfillment capabilities in the coming years.<br /><br /><br /><span style="text-decoration: underline;">MANAGERIAL RESOURCE</span><br /><br />Provides direction and support to any active teams when required to ensure that all teams are able to meet the daily commitments of fulfilling customer orders.<br /> <br /><br /><span style="text-decoration: underline;">ATTENDANCE</span><br /><br />Employees are required to be present to perform the functions of this position.
Requirements: <p><u>Education and Experience<br /><br />Degree requirements:</u>&nbsp;Associate's Degree or the equivalent combination of education and work experience<u><br /><br />Major if applicable:<br /><br /> <br /><br />Certifications, Licenses or Registrations required, if any:<br /><br />Minimum years of career experience to qualify for role: </u>8<u><br /><br /> <br /></u>Includes a minimum of 7 year(s) of work experience in progressively responsible roles in a distribution center or production environment, preferably in the technical or value added reseller industry.<u><br /><br />Total years of career experience to be fully proficient: </u>10<u><br /><br /></u><strong><u>Skills, Knowledge and Abilities</u></strong></p> <p><em>The minimum skills and/or competencies required to be successful in the position are listed below.</em></p> <p><strong><u>Technology</u></strong></p> <ul> <li>Basic computer knowledge with ability to operate keyboard for data entry.</li> <li>Working knowledge of Filemaker Databases and Microsoft Office Suite with ability to create a document or simple spreadsheet.</li> <li>Systems experience with AS/400 (preferred), RF Barcoding technology and material handling systems.</li> </ul> <p><strong><u>Business Knowledge</u></strong></p> <ul> <li>Experience in managing a high volume distribution center operation.</li> <li>Attention to detail in composing, keying, and proofing professional business materials</li> <li>Leadership skills with ability to manage and develop a team</li> <li>Strong understanding of and working knowledge of the value added technology industry</li> </ul> <p><strong><u>Other Behavioral Competencies</u></strong></p> <ul> <li>Articulate with ability to express oneself clearly and professionally in written and oral communication</li> <li>Adaptable with ability to switch tasks based on shifting priorities</li> <li>Decisive with ability to make a prompt determination and substantiate decision if challenged.</li> <li>Interpersonal skills with ability to work well with all levels of the organization</li> <li>Good listening skills with ability to receive information completely and understand what is being said</li> <li>Supportive mentor with ability to guide and develop team members</li> </ul> Organized state of mind with ability to document activities, anticipate problems, plan schedules and monitor performance according to priorities and deadlines