Help Desk Analyst

<strong>Grow Your Career at Connection&nbsp;</strong><br /><br /><strong>Join a team where you make the difference. Enjoy a culture grounded by working together. Join a team whose future is bright. Your career opportunities are limitless.</strong>

San Antonio, TX


<strong>Founded in 1982, Connection delivers valuable IT services and advanced technology solutions to business, government, education, and healthcare markets. Today, we serve our customers through our staff of highly trained Account Managers, our team of on-staff experts, and our efficient procurement websites. We are also proud to offer custom-configured computer systems from a ISO 9001:2015 certified technical configuration lab at our distribution center in Wilmington, OH.</strong><br /><br /><strong>Our company has over&nbsp;<a href="">2,500 technical certifications</a>&nbsp;that ensure our experts can solve any customer need, no matter how complex. Additionally, our GlobalServe offering delivers global procurement solutions through our network of 500 suppliers in 174 countries.</strong>

keywords: join,network,process management,administration,support,education,experience,certification


Overview: <p>We have a new opening with one of our respected clients in San Antonio looking to hire ASAP! This is a direct-hire opportunity for a level 1-2 Help Desk Admin. There is a short assessment process before the first interview. This company is growing...don't hesitate and send your resume to Lauren at to learn more!</p>
Responsibilities: <ul> <li>Administers helpdesk software.</li> <li>Serves as the first point of contact for all user-related inquires to the network and data operations platforms.</li> <li>Provides timely responsive support to users, including diagnoses of software, hardware, and peripheral device problems through recognition, research, isolation, and resolution steps; determines the critical nature of the issue and assigns the issue to the appropriate area for prompt resolution.</li> <li>Efficiently and accurately tracks and documents issues thru to resolution, updating the helpdesk ticket and internal knowledge base while ensuring timely status updates to helpdesk ticket owner.</li> <li>Answers user questions by applying knowledge of computer software, hardware, peripheral devices, network protocol, and procedures.</li> <li>Installs personal computers, software, hardware, peripherals, and components, as needed.</li> <li>Assists with the development of helpdesk departmental procedures.</li> </ul> <div id="gtx-trans" style="position: absolute; left: -50px; top: 26px;">&nbsp;</div>
Requirements: <ul> <li>Must have High School Diploma or equivalency.</li> <li>Must have an A+ certification or minimum of three (3) years help desk experience.</li> <li>The ability to recognize and troubleshoot personal computer problems.</li> <li>Experience loading and configuring various software packages on desktop personal computers.</li> </ul>