Director Microsoft Services

<strong>Grow Your Career at Connection&nbsp;</strong><br /><br /><strong>Join a team where you make the difference. Enjoy a culture grounded by working together. Join a team whose future is bright. Your career opportunities are limitless.</strong>

Boston, MA


<strong>Founded in 1982, Connection delivers valuable IT services and advanced technology solutions to business, government, education, and healthcare markets. Today, we serve our customers through our staff of highly trained Account Managers, our team of on-staff experts, and our efficient procurement websites. We are also proud to offer custom-configured computer systems from a ISO 9001:2015 certified technical configuration lab at our distribution center in Wilmington, OH.</strong><br /><br /><strong>Our company has over&nbsp;<a href="">2,500 technical certifications</a>&nbsp;that ensure our experts can solve any customer need, no matter how complex. Additionally, our GlobalServe offering delivers global procurement solutions through our network of 500 suppliers in 174 countries.</strong>

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Overview: The Director, Microsoft Services, relies on experience and judgment to deliver day-to-day management of Connection Microsoft Services' managers and technical resources to support critical initiatives, such as strategic solution development with our customers and aligning with the Connection priorities sales subsidiaries. The Director evolves and grows delivery capabilities for the practice, including leveraging their experience and industry trends to maintain capabilities that align with customers' needs and leverage the latest platform capabilities from Microsoft. As the primary point of contact for the Microsoft Services Practice, the Director provides oversight, guidance, and management for resources within the practice. The Director guides the broader Microsoft COE team to ensure focus on the customers' solution lifecycle and exceed customer expectations on business outcomes. The Director acquires, maintains, and tracks Microsoft funding programs utilized for professional services and value-added consulting engagements with Connection customers.
Responsibilities: <ul> <li>Articulate with the ability to express oneself clearly and professionally in written and oral communication.</li> <li>Adaptable with the ability to switch tasks based on shifting priorities.</li> <li>Excellent written communication skills with the ability to compose professional business communications via email, letters, and proposals.</li> <li>Excellent verbal communication skills with the ability to present to and communicate with the C-Suite.</li> <li>Creative with the ability to develop original solutions to problems.</li> <li>Decisive with the ability to make a prompt determination and substantiate decisions if challenged.</li> <li>Interpersonal skills with the ability to work well with all levels of the organization.</li> <li>Organized state of mind with the ability to document activities anticipate problems, plan schedules, and monitor performance per priorities and deadlines.</li> <li>Quick study with the ability to master a situation or learn new things with minimum direction or training.</li> <li>Microsoft DPS experience preferred.</li> </ul> <div id="gtx-trans" style="position: absolute; left: 197px; top: 26px;">&nbsp;</div>
Requirements: <ul> <li>Bachelor's Degree or the equivalent combination of education and work experience</li> <li>13 plus years experience working in a reseller environment.</li> <li>Advanced skills using Microsoft Office (Word, Excel, Powerpoint) and Microsoft Teams.</li> <li>Intermediate to advanced technical knowledge with experience in selling, consulting, remediation, migration, and/or deployment of Microsoft Services.</li> <li>Attention to detail in composing, keying, and proofing professional business materials.</li> <li>Strong understanding of and working knowledge of the value-added technology industry.</li> <li>Negotiation skills with the ability to meet customer and company needs.</li> <li>Basic operational business knowledge including understanding of basic financial record-keeping, profit, and loss, reporting structure, the chain of command, approvals and workflows, problem-solving, creation of project proposals, and business justification.</li> <li>Basic understanding of human resources concepts such as interview, hiring, and termination processes, as well as performance review and performance improvement, are also required.</li> </ul>