PC Technician

<strong>Grow Your Career at Connection&nbsp;</strong><br /><br /><strong>Join a team where you make the difference. Enjoy a culture grounded by working together. Join a team whose future is bright. Your career opportunities are limitless.</strong>

High Point, NC


<strong>Founded in 1982, Connection delivers valuable IT services and advanced technology solutions to business, government, education, and healthcare markets. Today, we serve our customers through our staff of highly trained Account Managers, our team of on-staff experts, and our efficient procurement websites. We are also proud to offer custom-configured computer systems from a ISO 9001:2015 certified technical configuration lab at our distribution center in Wilmington, OH.</strong><br /><br /><strong>Our company has over&nbsp;<a href="https://www.connection.com/content/about/certifications-and-authorizations?cm_sp=content-_-about-us-_-certifications-and-authorizations">2,500 technical certifications</a>&nbsp;that ensure our experts can solve any customer need, no matter how complex. Additionally, our GlobalServe offering delivers global procurement solutions through our network of 500 suppliers in 174 countries.</strong> https://www.connection.com/

keywords: position summary,what we offer,what we offer,support,other duties,education & experience,knowledge


Overview: <br /> <p>Grow and advance your IT career as a contractor with Connection. We have a junior-level position available in High Point, NC. We are looking for a&nbsp;<strong><u>Help Desk Analyst</u></strong>. This is a&nbsp;<strong>contract&nbsp;</strong>opportunity that will last about 3-6 months with the possibility of going perm or extension.<br /><br /></p> <p><strong><u>What We Offer:</u></strong></p> <ul> <li>Benefits on the first of the month following 1<sup>st</sup>&nbsp;day of employment.</li> <li>Bi-weekly paychecks on W-2.</li> <li>Consistent work -- 40 hours a week: COUNT ON IT!</li> </ul> <p><strong><u>Who You Are:</u></strong></p> <ul> <li>A mid to entry-level tech with previous experience supporting hardware and Office applications.</li> <li>Looking for an opportunity to prove oneself in a 3-6 month period of time.</li> <li>Looking to gain meaningful technical experience in an enterprise environment.</li> </ul>
Responsibilities: <br /> <ul> <li>Provide a high level of customer and technical support.</li> <li>Support will predominantly be hands-on; though at times, you will also be helping people remotely and over the phone.</li> <li>Accurate record keeping and prioritizing of incidents and how you went about resolving them.</li> <li>Escalating issues when necessary.</li> <li>Be reliable, self-driven, with a willingness to develop documents and processes to help end-users.</li> </ul>
Requirements: <br /> <ul> <li>1+ years of experience with Windows O/S, MS Office, Windows Server, and Active Directory.</li> <li>Certification (A+ or Network+) or Associate's Degree is preferable.</li> <li>Ability to diagnose and resolve hardware, software, and printing issues.</li> <li>Basic LAN/WAN understanding.</li> <li>Previous experience providing phone support and remote technology to resolve user issues.</li> <li>Continual professional development and thirst to advance one's self in the industry.</li> </ul>