Help Desk Support Technician

<strong>Grow Your Career at Connection&nbsp;</strong><br /><br /><strong>Join a team where you make the difference. Enjoy a culture grounded by working together. Join a team whose future is bright. Your career opportunities are limitless.</strong>

Hazlet, NJ


<strong>Founded in 1982, Connection delivers valuable IT services and advanced technology solutions to business, government, education, and healthcare markets. Today, we serve our customers through our staff of highly trained Account Managers, our team of on-staff experts, and our efficient procurement websites. We are also proud to offer custom-configured computer systems from a ISO 9001:2015 certified technical configuration lab at our distribution center in Wilmington, OH.</strong><br /><br /><strong>Our company has over&nbsp;<a href="">2,500 technical certifications</a>&nbsp;that ensure our experts can solve any customer need, no matter how complex. Additionally, our GlobalServe offering delivers global procurement solutions through our network of 500 suppliers in 174 countries.</strong>

keywords: position summary,shift,support,administration,communication,experience,presentation,grow,travel,certification,knowledge


Overview: <p>Connection has a fantastic opportunity with one of our outstanding clients based in Hazlet, NJ. They are looking for a solid&nbsp;<strong><u>Helpdesk Technician</u></strong>. This is a&nbsp;<strong><u>Perm Role</u></strong>&nbsp;with our end client.</p> <p><strong>SHIFT:&nbsp;</strong>M-F; 8:30am-5:00pm</p> <div id="gtx-trans" style="position: absolute; left: -78px; top: 26.7639px;">&nbsp;</div>
Responsibilities: <ul> <li>Provide a combination of phone and deskside support to end-users.</li> <li>Communicate technical issues/solutions to non-technical end-users.</li> <li>Provide basic administration to the Active Directory environment.</li> <li>Provide software/application support to systems in the office as applicable.</li> </ul> <div id="gtx-trans" style="position: absolute; left: -52px; top: -20.0139px;">&nbsp;</div>
Requirements: <ul> <li>Certifications and / or degrees a plus.</li> <li>1-2 years of experience doing helpdesk or deskside supporting a corporate environment.</li> <li>Solid understanding of Active Directory -- adding / removing users and permissions at minimum.</li> <li>Some interest / experience providing network support.</li> <li>Ability to present ideas in user-friendly language.</li> <li>Strong customer service orientation.</li> <li>Experience working in a team-oriented, collaborative environment.</li> <li>Occasional visits to NY office.</li> </ul> <p><strong><u>Who you are:</u></strong></p> <ul> <li>At least 2 years of experience in enterprise-type IT support role.</li> <li>Experienced with remote and desk-side support.</li> <li>Looking for a long term employment solution -- work and grow in one place!</li> <li>Some occasional travel to NYC to other office.</li> </ul>