Client Success Manager - Cisco; REMOTE

<strong>Grow Your Career at Connection&nbsp;</strong><br /><br /><strong>Join a team where you make the difference. Enjoy a culture grounded by working together. Join a team whose future is bright. Your career opportunities are limitless.</strong>

Merrimack, NH

Connection

<strong>Founded in 1982, Connection delivers valuable IT services and advanced technology solutions to business, government, education, and healthcare markets. Today, we serve our customers through our staff of highly trained Account Managers, our team of on-staff experts, and our efficient procurement websites. We are also proud to offer custom-configured computer systems from a ISO 9001:2015 certified technical configuration lab at our distribution center in Wilmington, OH.</strong><br /><br /><strong>Our company has over&nbsp;<a href="https://www.connection.com/content/about/certifications-and-authorizations?cm_sp=content-_-about-us-_-certifications-and-authorizations">2,500 technical certifications</a>&nbsp;that ensure our experts can solve any customer need, no matter how complex. Additionally, our GlobalServe offering delivers global procurement solutions through our network of 500 suppliers in 174 countries.</strong> https://www.connection.com/

keywords: position summary,develop,customer service,education & experience,skills

Full-time

Overview: <br />Working under minimal supervision of the Senior Director of Warranties and Renewals, referring only exceptional problems and issues for management review or approval, the Client Success Manager (CSM) assists in the onboarding and tracking of critical data; offers guidance on technical solutions and critical data elements provided by a manufacturer's proprietary portal.
Responsibilities: <br /> <ul> <li>The CSM develops and designs new and existing program models for customers to increase attach rates.</li> <li>The CSM establishes procedures for the customer based on the new program to accomplish goals and responsibilities.</li> <li>The CSM assists in creating internal and external marketing campaigns and content designed to drive awareness and education regarding these services.</li> <li>The CSM participates in the initial customer discovery calls for the services dashboard to determine specific needs and outcomes from the reporting and tracking offered.</li> <li>The CSM is the primary contact and technical solutions central resource for the client offering services for needs analysis, advises on solution options, provides quotes, and outlines data and alerts per requirements and frequency determined by each client.</li> <li>The CSM creates and executes new internal achievement targets and program initiatives.</li> </ul>
Requirements: <br /> <ul> <li>Bachelor's degree in Computer Science, Business Administration or related field</li> <li>Six plus years of sales experience</li> <li>Experience configuring devices from a command line</li> <li>Understanding of the network environment</li> <li>Proficient in HyperV and VMware vSphere</li> <li>Advanced knowledge of simple network management protocol RO (read-only) collectors</li> <li>Advanced knowledge of Microsoft Office Suite (Word, PowerPoint, Excel)</li> <li>Experience in OEM programs to be able to drive attach rates, revenue, and margin</li> <li>Assisting and/or writing and providing feedback on effective programs for the sales team.</li> <li>Sales or supporting sales experience</li> <li>Working knowledge of SQL based platforms for tracking and reporting purposes of OEM services</li> <li>Team player</li> <li>Self-motivated</li> <li>Excellent verbal and written communication skills</li> <li>Excellent time management skills</li> <li>Working knowledge of JDE/AS400 is a plus</li> </ul>