Customer Success Manager (Microsoft)

<strong>Grow Your Career at Connection&nbsp;</strong><br /><br /><strong>Join a team where you make the difference. Enjoy a culture grounded by working together. Join a team whose future is bright. Your career opportunities are limitless.</strong>

Boston, MA


<strong>Founded in 1982, Connection delivers valuable IT services and advanced technology solutions to business, government, education, and healthcare markets. Today, we serve our customers through our staff of highly trained Account Managers, our team of on-staff experts, and our efficient procurement websites. We are also proud to offer custom-configured computer systems from a ISO 9001:2015 certified technical configuration lab at our distribution center in Wilmington, OH.</strong><br /><br /><strong>Our company has over&nbsp;<a href="">2,500 technical certifications</a>&nbsp;that ensure our experts can solve any customer need, no matter how complex. Additionally, our GlobalServe offering delivers global procurement solutions through our network of 500 suppliers in 174 countries.</strong>

keywords: position summary,solutions,business growth,education & experience,knowledge,certifications,skills


Overview: <br />The Customer Success Manager works independently with little or no direct supervision under the guidance of the VP of Microsoft.&nbsp;
Responsibilities: <br /> <div id="field2_left" class=""> <div class="content" data-ng-bind-html="field.content | trustAsHtml"> <div> <p>The Customer Success Manager onboards adopt expansion and retention. The Customer Success Manager helps our customers transform their business through the usage of Microsoft online services and managed services. The Manager acts as a trusted advisor working with key decision-makers unlocking the maximum value of their Microsoft investment. The Manager works with customers to identify and remove obstacles impeding the expanded adoption of their Microsoft investment. The Manager fosters envisioning sessions with customers guiding them through their cloud transformation and highlights the benefits and value of using Connection as the provider of managed services for modern workplace offerings. The Customer Success Manager partners closely with the sales team and Microsoft Center of Excellence colleagues.</p> </div> </div> </div> <div id="field3_left" class="">&nbsp;</div>
Requirements: <br /> <ul> <li>Bachelor's Degree in Sales, Marketing, Communication, Computer Science or related field</li> <li>Minimum of 7 years of experience in sales</li> <li>Required Microsoft Modern Workplace based certifications <ul> <li>Microsoft 365 Fundamentals (MS-900)</li> <li>Microsoft 365 Teams Administrator (MS-700)</li> <li>Additional certifications desired in Microsoft Modern Workplace</li> <li>Microsoft 365 Security Administrator (MS-500)</li> <li>Microsoft 365 Messaging Administrator (MS-203)</li> <li>Microsoft 365 Enterprise Administrator (MS-100, MS-101)</li> </ul> </li> <li>Extensive Consultative experience with Modern Workplace (Microsoft 365)</li> <li>Excellent interpersonal skills and ability to write/speak professionally and succinctly</li> <li>Strong understanding and knowledge of the customer success role in successful cloud and enterprise environments</li> <li>Experience with account relationship and growth management of large strategic clients</li> <li>Experience building relationships and communicating with C level and executive stakeholders</li> <li>Ability to collaborate across the organization and with external stakeholders</li> <li>Demonstrated excellence in analytical thinking, problem-solving, communication, delegation, planning &amp; organization, and judgment</li> <li>Proactive mindset with excellent organizational and time management skills</li> <li>Ability to think critically and problem solve in fast-changing environments</li> <li>Customer-focused and a personable relationship builder</li> <li>Strong understanding of Microsoft Modern Workplace managed services and client value proposition</li> </ul>