Help Desk Analyst

<strong>Grow Your Career at Connection&nbsp;</strong><br /><br /><strong>Join a team where you make the difference. Enjoy a culture grounded by working together. Join a team whose future is bright. Your career opportunities are limitless.</strong>

Vancouver, WA


<strong>Founded in 1982, Connection delivers valuable IT services and advanced technology solutions to business, government, education, and healthcare markets. Today, we serve our customers through our staff of highly trained Account Managers, our team of on-staff experts, and our efficient procurement websites. We are also proud to offer custom-configured computer systems from a ISO 9001:2015 certified technical configuration lab at our distribution center in Wilmington, OH.</strong><br /><br /><strong>Our company has over&nbsp;<a href="">2,500 technical certifications</a>&nbsp;that ensure our experts can solve any customer need, no matter how complex. Additionally, our GlobalServe offering delivers global procurement solutions through our network of 500 suppliers in 174 countries.</strong>

keywords: benefits,position summary,support,assist,goals,degree,experience,knowledge,certification


Overview: <p>Connection has a fantastic opportunity through our IT division in Vancouver, WA. We are looking for a talented Help Desk Analyst. This is a full time direct opportunity with excellent benefits.</p> <p>The Help Desk Analyst's primary role is to deliver support to end users around how to best utilize various types of hardware and software efficiently and effectively to fulfill business objectives. The Analyst will field incoming phone calls, support tickets and Help Desk email requests, obtaining and documenting all pertinent end user identification, scope, and severity of the requests.</p> <div id="gtx-trans" style="position: absolute; left: -50px; top: 26.7639px;">&nbsp;</div>
Responsibilities: <ul> <li>Assist end users with their questions and issues with the various Software and Hardware deployed throughout the organization.</li> <li>Responsible for meeting or exceeding assigned service goals and/or responding to IT Trouble Tickets in accordance with established Best Practices.</li> <li>Diagnose&nbsp;and repair computer and printer malfunctions; troubleshoot software and hardware problems</li> <li>Maintain PC hardware and software databases</li> <li>Acts as the liaison between branches/departments and the IT Department for support needs.</li> <li>Support of Windows 10 operating system; maintain&nbsp;standard desktop images, image and deploy new devices as needed using Microsoft MDT</li> <li>Support of Microsoft Office Client software such as Office 365 and ability to perform migrations</li> </ul> <div id="gtx-trans" style="position: absolute; left: -83px; top: 26.7639px;">&nbsp;</div>
Requirements: <ul> <li>A minimum of three plus years working experience a bachelor's degree from an accredited college or university with major coursework in Computer Information Systems or a closely related field and a minimum of one year applicable experience</li> <li>MS Office, Windows</li> <li>In-depth, hands-on knowledge and experience with enterprise and desktop applications, including the Microsoft Office 365 suite of products.</li> <li>Must be willing to work shifts on Saturday mornings as required.</li> <li>A+ certification is a plus!</li> </ul> <div id="gtx-trans" style="position: absolute; left: -36px; top: 26.7639px;">&nbsp;</div>