Help Desk / Desktop Support Technician

<strong>Grow Your Career at Connection&nbsp;</strong><br /><br /><strong>Join a team where you make the difference. Enjoy a culture grounded by working together. Join a team whose future is bright. Your career opportunities are limitless.</strong>

Swedesboro, NJ


<strong>Founded in 1982, Connection delivers valuable IT services and advanced technology solutions to business, government, education, and healthcare markets. Today, we serve our customers through our staff of highly trained Account Managers, our team of on-staff experts, and our efficient procurement websites. We are also proud to offer custom-configured computer systems from a ISO 9001:2015 certified technical configuration lab at our distribution center in Wilmington, OH.</strong><br /><br /><strong>Our company has over&nbsp;<a href="">2,500 technical certifications</a>&nbsp;that ensure our experts can solve any customer need, no matter how complex. Additionally, our GlobalServe offering delivers global procurement solutions through our network of 500 suppliers in 174 countries.</strong>

keywords: position summary,duties,solutions,technical,knowledge,experience


Overview: <br /> <p>Connection Services has a fantastic opportunity for a Helpdesk / Desktop Support Technician Level II in the Candler, NC area. This is an immediate opportunity. Contract to hire with excellent benefits.</p> <p>The Help Desk Technician requires someone with a drive and passion for technology, security, and a wide range of responsibilities. The position is comprised of desktop/helpdesk support, systems administration, and project installations. It is a team-based position that will be responsible for interacting with associates over the phone, on-site, and online through remote support tools.</p>
Responsibilities: <br /> <ul> <li>Essential tasks &amp; responsibilities associated with Tier I help desk support and the ability to analyze and troubleshoot Tier II issues.</li> <li>Configure new computers in-house, and remotely when possible.</li> <li>Diagnose, troubleshoot, and resolve technical issues.</li> <li>Acquire technical knowledge dynamically and quickly to work towards problem resolution.</li> <li>Document client communication, troubleshooting steps, and resolution via ticketing system.</li> <li>Monitor network monitoring systems, and notify our senior technical staff of issues/problems that require escalation</li> <li>User account management in Active Directory and within applications, including adds, changes, and deletions in accordance with defined policies and procedures</li> <li>Travel to various sites when needed</li> <li>Perform other duties as assigned</li> </ul>
Requirements: <br /> <ul> <li>Knowledge/experience troubleshooting Windows 7, 8, and 10 desktops and laptops</li> <li>Knowledge of backup software and anti-virus software, especially in a server environment</li> <li>Excellent written and verbal communication skills</li> <li>Knowledge/experience with Macs a plus</li> <li>Experience with security policy, access control, firewalls, switches, router configuration, network security, and VPN</li> <li>Ability to effectively research issues and provide solutions</li> </ul>