Sr. Manager, Microsoft Customer Success

<strong>Grow Your Career at Connection&nbsp;</strong><br /><br /><strong>Join a team where you make the difference. Enjoy a culture grounded by working together. Join a team whose future is bright. Your career opportunities are limitless.</strong>

Merrimack, NH


<strong>Founded in 1982, Connection delivers valuable IT services and advanced technology solutions to business, government, education, and healthcare markets. Today, we serve our customers through our staff of highly trained Account Managers, our team of on-staff experts, and our efficient procurement websites. We are also proud to offer custom-configured computer systems from a ISO 9001:2015 certified technical configuration lab at our distribution center in Wilmington, OH.</strong><br /><br /><strong>Our company has over&nbsp;<a href="">2,500 technical certifications</a>&nbsp;that ensure our experts can solve any customer need, no matter how complex. Additionally, our GlobalServe offering delivers global procurement solutions through our network of 500 suppliers in 174 countries.</strong>

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Overview: <div>Working for the VP, Microsoft COE, the Sr. Manager, Microsoft Customer Success is responsible for leading our customer and sales facing solutions teams in the Microsoft COE to deliver profitable Microsoft business results across all Connection divisions. The Sr. Manager ensures customer success by developing consumption plans to drive the adoption and consumption of customers' Microsoft products.&nbsp;The Sr. Manager aligns tactical plans to support performance benchmarks established by Connection leadership and Microsoft.&nbsp;The Microsoft business growth objectives are focused on Cloud Consumption (O365 and Azure solutions) and profitability. The Sr. Manager sets&nbsp;Key Performance Indicators (KPIs) for customer success with supporting plans and measurement criteria.&nbsp;The Sr. Manager partners with Sales, Technology Solutions Organization, Product Management, Microsoft Services (Professional &amp; Managed), and other COE leadership in delivering business results.</div> <div>&nbsp;</div> <div>Where applicable, this position assures departmental processes are performed in compliance with applicable Sarbanes-Oxley controls.</div>
Responsibilities: <div class="col-sm-12 card-container"> <div class="container-fluid"> <div class="row"> <div class="col-sm-6"> <ul> <li id="field2_right">Negotiation skills with ability to secure best purchasing agreement for customers and company</li> <li>Fundamental knowledge of Microsoft solutions, and how applying these solutions can help customers achieve greater business outcomes.</li> <li>Ability to develop comprehensive business plans in collaboration with stakeholders.</li> <li>Analytical with ability to draw conclusions from data, systematic and rational</li> <li>Articulate with ability to express oneself clearly and professionally in written and oral communication with all levels of management in various parts of the organization.</li> <li>Interpersonal skills with ability to work well with all levels of the organization</li> <li>Organized state of mind with ability to document activities, anticipate problems, plan schedules and monitor performance according to priorities and deadlines</li> <li>Action oriented, with strong execution skills.</li> <li>Strategic thinker in future-oriented terms who anticipates and considers external and internal elements with ability to develop long-term plans to leverage resources</li> <li>Intuitive with ability to perceive others' feelings and motives quickly from subtle signals.</li> <li>Decisive with ability to make a prompt determination and substantiate decision if challenged.</li> <li>Supportive mentor with ability to guide and develop team members.<br /><br /></li> </ul> </div> </div> </div> </div>
Requirements: <ul> <li>Advanced Microsoft Office skills to include creating presentations in PowerPoint, creating documents in Word, creating and updating pivot tables, charts, and spreadsheets in Excel, utilizing Teams for meetings, and Outlook.</li> <li>Advanced knowledge of Microsoft solutions and business drivers from working with Microsoft customers</li> <li>Proven leadership skills with the ability to effectively lead a decentralized team, to bring resources together, and to motivate the team</li> <li>Advanced knowledge of Microsoft's lifecycle and renewals process for Enterprise Agreements, MPSA (Microsoft Products and Services Agreement) and Cloud Subscription Agreements with the ability to identify, drive, and oversee all aspects of a Microsoft deal from conception to closure.</li> <li>Strong trend and business analysis skills with proven ability to develop short and long term business plans</li> </ul>