Dedicated Sales Support Representative

<strong>Grow Your Career at Connection&nbsp;</strong><br /><br /><strong>Join a team where you make the difference. Enjoy a culture grounded by working together. Join a team whose future is bright. Your career opportunities are limitless.</strong>

Merrimack, NH


<strong>Founded in 1982, Connection delivers valuable IT services and advanced technology solutions to business, government, education, and healthcare markets. Today, we serve our customers through our staff of highly trained Account Managers, our team of on-staff experts, and our efficient procurement websites. We are also proud to offer custom-configured computer systems from a ISO 9001:2015 certified technical configuration lab at our distribution center in Wilmington, OH.</strong><br /><br /><strong>Our company has over&nbsp;<a href="">2,500 technical certifications</a>&nbsp;that ensure our experts can solve any customer need, no matter how complex. Additionally, our GlobalServe offering delivers global procurement solutions through our network of 500 suppliers in 174 countries.</strong>

keywords: position summary,sales,solutions,proficiency,communication,skills


Overview: <br />Working under general supervision of the Manager Sales, selecting from a variety of established procedures to accomplish assigned duties and responsibilities, the Dedicated Sales Support Representative is assigned to one or more Executive, Senior Executive, or Presidential Account Managers to assist in fulfilling orders and resolving customer issues on assigned accounts.
Responsibilities: <br />The Dedicated Sales Support Representative acts as a resource for the day-to-day transactions, to allow the Account Manager time to prospect and look for opportunity to network through their existing accounts to expand business. The Dedicated Sales Support Representative minimizes problem order situations by proactively following up on open order processing and customer service issues for resolution.
Requirements: <ul> <li>Basic Microsoft Office.</li> <li>Working knowledge of Microsoft Office Suite with ability to utilize email, create a document or simple spreadsheet</li> <li>Effective written and verbal communication skills with ability to send correspondence via email and to make and receive telephone calls</li> <li>Customer-oriented with ability to listen and anticipate needs of the customer in order to provide excellent service</li> <li>Possess interpersonal skills to develop relationships with internal/external customers and business partners</li> <li>Analytical with the ability to identify issues and escalate to appropriate resources</li> <li>Discreet with demonstrated ability to work in a confidential executive environment using good judgment while acting as an ambassador for the company</li> <li>Ability to work both independently and in a team environment.</li> <li>Adaptable with ability to switch tasks based on shifting priorities</li> <li>Detail-oriented with item by item focus, meticulous attention to detail with ability to proofread for accuracy</li> <li>Organized state of mind with ability to document activities, anticipate problems, plan schedules and monitor performance according to priorities and deadlines</li> </ul>