Dedicated Sales Support Representative

<strong>Grow Your Career at Connection&nbsp;</strong><br /><br /><strong>Join a team where you make the difference. Enjoy a culture grounded working together. Join a team whose future is bright. Your career opportunities are limitless.</strong>

Keene, NH


<strong>Founded in 1982, Connection delivers valuable IT services and advanced technology solutions to business, government, education, and healthcare markets. Today, we serve our customers through our staff of highly trained Account Managers, our team of on-staff experts, and our efficient procurement websites. We are also proud to offer custom-configured computer systems from a ISO 9001:2015 certified technical configuration lab at our distribution center in Wilmington, OH.</strong><br /><br /><strong>Our company has over&nbsp;<a href="">2,500 technical certifications</a>&nbsp;that ensure our experts can solve any customer need, no matter how complex. Additionally, our GlobalServe offering delivers global procurement solutions through our network of 500 suppliers in 174 countries.</strong>

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Overview: <p>Responsibilities of the Sales Support Representative are including, but not limited to:</p> <ul> <li>Assisting Executive, Senior Executive and Presidential Account Managers in the day to day fulfillment of orders and resolving customer service issues on assigned accounts.</li> </ul>
Responsibilities: <ul> <li>Providing support resource for the day to day transactions to allow the Account Manager time and opportunity to network through their existing accounts to expand the business.</li> <li>Minimizing problem order situations by proactively following up on order processing and customer service issues for resolution.</li> </ul>
Requirements: <p>Candidates must have the following:</p> <ul> <li>Fluency in Word and Excel. Knowledge of JD Edwards.</li> <li>Ability to be flexible, multi-task and be able to remain 'in control' during stressful sitiations.</li> <li>Ability to make decisions in the absence of the Account Manager and assess priorities on an ongoing basis.</li> <li>Ability to respond effectively to incoming calls.</li> <li>Strong telephone skills.</li> <li>Self motivated and strong desire to succeed.</li> <li>Positive attitude, high energy and ability to multi-task.</li> <li>Associates Degree preferred or equivalent sales/working experience.</li> <li>Previous sales/customer service experience.</li> <li>Experience in the computer industry.</li> <li>High customer service orientation, good follow up and organization skills.</li> </ul> <br /> <p><strong><u>Technology</u></strong></p> <ul> <li>Basic computer knowledge with ability to operate keyboard for data entry.</li> <li>Working knowledge of Microsoft Office Suite with ability to utilize email, create a document or simple spreadsheet.</li> </ul> <p><strong><u>Business Knowledge</u></strong></p> <ul> <li>Attention to detail in composing, keying, and proofing professional business materials</li> <li>Discreet with demonstrated ability to work in a confidential executive environment using good judgment while acting as an ambassador for the company</li> <li>Customer oriented with ability to listen and anticipate needs of the customer in order to provide excellent service.</li> <li>Possess interpersonal skills to develop relationships with internal/ external customers and business partners</li> <li>Analytical with the ability to identify issues and escalate to appropriate resources</li> </ul> <p><strong><u>Other Behavioral Competencies</u></strong></p> <ul> <li>Ability to work both independently and in a team environment.</li> <li>Adaptable with ability to switch tasks based on shifting priorities</li> <li>Analytical with ability to draw conclusions from data, systematic and rational</li> <li>Articulate with ability to express oneself clearly and professionally in written and oral communication, in particular creating professional emails and exhibiting excellent telephone skills.</li> <li>Conceptual with ability to conceive mentally, formulate ideas, use imagination to achieve results</li> <li>Decisive with ability to make a prompt determination and substantiate decision if challenged.</li> <li>Detail oriented with item by item focus, meticulous attention to detail with ability to proofread for accuracy</li> <li>Intuitive with ability to perceive others' feelings and motives quickly from subtle signals</li> <li>Organized state of mind with ability to document activities, anticipate problems, plan schedules and monitor performance according to priorities and deadlines</li> </ul>