Help Desk Analyst

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Schaumburg, IL


<strong>Founded in 1982, Connection delivers valuable IT services and advanced technology solutions to business, government, education, and healthcare markets. Today, we serve our customers through our staff of highly trained Account Managers, our team of on-staff experts, and our efficient procurement websites. We are also proud to offer custom-configured computer systems from a ISO 9001:2015 certified technical configuration lab at our distribution center in Wilmington, OH.</strong><br /><br /><strong>Our company has over&nbsp;<a href="">2,500 technical certifications</a>&nbsp;that ensure our experts can solve any customer need, no matter how complex. Additionally, our GlobalServe offering delivers global procurement solutions through our network of 500 suppliers in 174 countries.</strong>

keywords: what we offer,technical,provide,document,analysis,support,experience,operating system,support,knowledge

Full Time

Overview: <p>Connection has a fantastic opportunity through our technical staffing division base out of our office in Schaumburg. We are supporting a customer's helpdesk remotely. This position will likely require a week of onsite training (in our Schaumburg office), and then will be a WORK FROM HOME role.</p> <p>We are looking for a <strong><u>Help Desk Analyst</u></strong>. This is a contract opportunity that is expected to last 5+ months with an immediate start.<br /><br /></p> <p><strong><u>What we Offer: </u></strong></p> <ul> <li>Benefits on the first of the month following 1<sup>st</sup> day of employment.</li> <li>Bi-weekly paychecks on W-2.</li> <li>Work Shift = Possible shifts from M-Sunday between the hours of 6am-8pm CT.</li> <li>1 week of onsite training followed by work-from-home schedule.</li> </ul> <p><strong><u>Who you are: </u></strong></p> <ul> <li>Someone who is comfortable delivering troubleshooting tips over the phone.</li> <li>Comfortable troubleshooting Windows 7/10.</li> <li>Solid experience with Office 365.</li> </ul>
Responsibilities: <ul> <li>Provide a high level of customer and technical support to end users.</li> <li>Support will be predominantly be provided remotely and over the phone.</li> <li>Provide support over the phone for basic Active Directory, printer, hardware, software, and Office 365 issues.</li> <li>Escalating issues to tier 2 and 3 teams when necessary.</li> <li>Document steps taken and escalations in the call tracking system.</li> </ul>
Requirements: <ul> <li>2+ years of experience in a help desk or desktop role is preferred.</li> <li>Certs and degrees are preferred; though not required.</li> <li>Ability to diagnose and resolve hardware, software, and printing issues relating to Windows 7/10.</li> <li>Basic LAN/WAN understanding.</li> <li>Previous experience providing phone support and remote technology to resolve user issues.</li> <li>Office 365 support experience.</li> </ul>