Outlook Mobile Technician II/III

<strong>Grow Your Career at Connection&nbsp;</strong><br /><br /><strong>Join a team where you make the difference. Enjoy a culture grounded by working together. Join a team whose future is bright. Your career opportunities are limitless.</strong>

Schaumburg, IL


<strong>Founded in 1982, Connection delivers valuable IT services and advanced technology solutions to business, government, education, and healthcare markets. Today, we serve our customers through our staff of highly trained Account Managers, our team of on-staff experts, and our efficient procurement websites. We are also proud to offer custom-configured computer systems from a ISO 9001:2015 certified technical configuration lab at our distribution center in Wilmington, OH.</strong><br /><br /><strong>Our company has over&nbsp;<a href="https://www.connection.com/content/about/certifications-and-authorizations?cm_sp=content-_-about-us-_-certifications-and-authorizations">2,500 technical certifications</a>&nbsp;that ensure our experts can solve any customer need, no matter how complex. Additionally, our GlobalServe offering delivers global procurement solutions through our network of 500 suppliers in 174 countries.</strong> https://www.connection.com/

keywords: benefits,technical,require,training,engineering,performance,provide,experience,knowledge,support


Overview: <p>Connection has a fantastic opportunity through our technical staffing division based out of our office in Schaumburg. We are supporting a customer's Office 365 migration remotely. This position will likely require a week of onsite training (in our Schaumburg office), and then will be a WORK FROM HOME role.</p> <p>We are looking for an&nbsp;<strong><u>Office 365 Engineer</u></strong>. This is a contract opportunity that is expected to last 5+ months with an immediate start.</p> <p><strong><u>What we Offer:</u></strong></p> <ul> <li>Benefits on the first of the month following 1<sup>st</sup>&nbsp;day of employment.</li> <li>Bi-weekly paychecks on W-2.</li> <li>Work Shift = M-F; 8am-5pm</li> <li>1 week of onsite training followed by work-from-home schedule.</li> </ul>
Responsibilities: <p><strong><u>Who you are:</u></strong></p> <ul> <li>Someone who is comfortable delivering troubleshooting tips over the phone and remotely.</li> <li>Previous experience migrating to O365.</li> <li>Strong OneDrive knowledge and troubleshooting experience.</li> </ul> <div id="gtx-trans" style="position: absolute; left: -170px; top: -20px;">&nbsp;</div>
Requirements: <p><strong>Job Duties:</strong></p> <ul> <li>Provide tier 2/3 remote migrations support within OneDrive and Office 365.</li> <li>Provide a high level of customer and technical support to end-users.</li> <li>Support will be predominantly be provided remotely and over the phone.</li> <li>Actively record and track work instances in the ticketing system.</li> </ul> <br /> <div class="contentHead" data-ng-bind-html="field.label | trustAsHtml"><strong>Requirements</strong></div> <div class="content" data-ng-bind-html="field.content | trustAsHtml"> <div> <ul> <li>Solid understanding of Office 365 Products and Services - Office 365 Migration experience.</li> <li>Excellent knowledge of Office 365 authentication and authorization</li> <li>Certs and degrees are preferred, though not required.</li> <li>Ability to diagnose and resolve Office 365 migration issues.</li> <li>Previous experience with other Microsoft Products a plus.</li> <li>Experience with O365 Authentication and 2FA.</li> </ul> </div> </div>