Program Manager: IT Services

<strong>Grow Your Career at Connection&nbsp;</strong><br /><br /><strong>Join a team where you make the difference. Enjoy a culture grounded by working together. Join a team whose future is bright. Your career opportunities are limitless.</strong>

Schaumburg, IL


<strong>Founded in 1982, Connection delivers valuable IT services and advanced technology solutions to business, government, education, and healthcare markets. Today, we serve our customers through our staff of highly trained Account Managers, our team of on-staff experts, and our efficient procurement websites. We are also proud to offer custom-configured computer systems from a ISO 9001:2015 certified technical configuration lab at our distribution center in Wilmington, OH.</strong><br /><br /><strong>Our company has over&nbsp;<a href="">2,500 technical certifications</a>&nbsp;that ensure our experts can solve any customer need, no matter how complex. Additionally, our GlobalServe offering delivers global procurement solutions through our network of 500 suppliers in 174 countries.</strong>

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Overview: Connection has a fantastic opportunity through our technical staffing division in Schaumburg, IL. We are looking for a Program Manager. This is a direct hire permanent opportunity with benefits.
Responsibilities: <ul> <li>The Program Manager will be responsible for the execution of customer engagement deliverables covering multiple locations</li> <li>This includes, but is not limited to; monitoring and measuring workloads, daily task assignments, incident and problem resolution, continuous / process improvement activities, financial analysis, reporting, customer relationship activities as well as vendor/partner management, travel to existing as well as proposed sites</li> <li>Resource Scheduling</li> <li>Analyze data to identify trends, areas of improvement.</li> <li>Generate / Collect performance/productivity data.</li> <li>Monitor Vendor/Partner activity.</li> <li>Customer / Internal Meeting(s) to review performance data</li> <li>Review S.O.P. Library to ensure it is current</li> <li>Must be willing to travel.</li> </ul>
Requirements: <ul> <li>Bachelor's Degree or the equivalent combination of education and work experience</li> <li>Includes a minimum of 3 year(s) of work experience in progressively responsible roles in service delivery / program management</li> <li>Intermediate to advanced Microsoft Excel skills with ability to create complex spreadsheets using formulas, including v-lookup, and pivot tables, charts &amp; graphs</li> <li>Basic computer knowledge with ability to operate keyboard for data entry.</li> <li>Experience working with ServiceNow</li> <li>Leadership skills with ability to manage and develop a team</li> <li>Strong trend analysis skills with proven ability to develop short- and long-term plans</li> <li>Working knowledge of requirements gathering, building project schedules, and creating project budgets</li> <li>Strong customer relationship skills.</li> </ul>