Refurbishment Supervisor

<strong>Grow Your Career at Connection&nbsp;</strong><br /><br /><strong>Join a team where you make the difference. Enjoy a culture grounded by working together. Join a team whose future is bright. Your career opportunities are limitless.</strong>

Wilmington, OH


<strong>Founded in 1982, Connection delivers valuable IT services and advanced technology solutions to business, government, education, and healthcare markets. Today, we serve our customers through our staff of highly trained Account Managers, our team of on-staff experts, and our efficient procurement websites. We are also proud to offer custom-configured computer systems from a ISO 9001:2015 certified technical configuration lab at our distribution center in Wilmington, OH.</strong><br /><br /><strong>Our company has over&nbsp;<a href="">2,500 technical certifications</a>&nbsp;that ensure our experts can solve any customer need, no matter how complex. Additionally, our GlobalServe offering delivers global procurement solutions through our network of 500 suppliers in 174 countries.</strong>

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Full Time

Overview: <p>Oversees daily department activities and manages daily processing operations to stay within planned departmental budget per the direction of dept director.</p> <ul> <li>Ensures Refurbishment repairs are maintained with high quality to meet industry and manufacturers' standards</li> <li>Works closely with Returns Manager to maintain the workflow performance of the department.</li> <li>Identifies plans and executes to fulfill the needs of the department through teamwork to achieve customers' needs.</li> <li>Works closely with Director and Managers to provide direction and the growth strategies for the department.</li> </ul>
Responsibilities: <p><strong>Quality Control:</strong></p> <ul> <li>Ensure quality meets the industry, manufacturers, and customers' expectations.</li> <li>Ensure all quality documentation is updated per manufactures standards.</li> </ul> <div><strong>Staff Supervision:</strong></div> <div> <ul> <li>Assists technicians to perform their jobs and ensure maximum productivity.</li> <li>Assigns tasks based on technician skills and ensure they are current on training and development to meet industry and manufacturer's standards.</li> <li>Assists in the review and guidance of staff members' performance.</li> <li>Identifies training needs of the technicians.</li> <li>Ensures timekeeping and attendance of all employees are within company policies.</li> </ul> <div> <p><strong>Management Support:</strong></p> <p>Serves as back up in the event Returns Supervisor and or Config Supervisors are absent.</p> <ul> <li>Steps into work with respective Leads to ensure that departmental work is completed successfully.</li> </ul> <div> <p><strong>Planning and Reporting</strong></p> Provides for various departmental reports and data gathering as requested.</div> <div>&nbsp;</div> <div>The hours of work for this position will be 2:30 pm until 11:00 pm, with additional hours as needed.&nbsp;&nbsp;</div> </div> </div> <div id="gtx-trans" style="position: absolute; left: -25px; top: 25.3608px;">&nbsp;</div>
Requirements: Education: <ul> <li>Associates or Bachelor's Degree in Electronics, Computer Science or Business Management</li> <li>Comptia A+ Certification</li> </ul> Technology Skills <ul> <li>Advanced Microsoft Excel skills to create reports with tables and charts.</li> <li>Attention to technical details with the ability to perform research on technical issues using a variety of tools.</li> <li>Strong knowledge of computer technology to better understand the needs of the department.</li> <li>The ability to find new solutions to test and improve department capabilities.</li> <li>Ability to stay on top of new technology trends.</li> </ul> Business Knowledge <ul> <li>Ability to assist Warranty Claims Administrators to outsource parts.</li> <li>Strong knowledge of budgeting and financial controls to manage overtime.</li> <li>Complete understanding of how Refurbishment is organized and operates.</li> <li>Complete understanding of the relationship and workflow between Returns and Refurbishment.</li> <li>Strong knowledge of process and procedures of technical operations, to better organize and run the department.</li> <li>Strong knowledge of Quality Assurance and Quality Control.</li> </ul> Other Competencies <ul> <li>Excellent interpersonal skills with the ability to manage staff and respond professionally to customers.</li> <li>Excellent problem-solving skills with the ability to research and resolve issues timely.</li> <li>Solid decision-making abilities that ensure quality in outcomes.</li> <li>Drive for quality with the ability to follow-up on training and development guidelines for the staff.</li> <li>A personal drive to promote teamwork.</li> </ul>