IT Technician

<strong>Grow Your Career at Connection&nbsp;</strong><br /><br /><strong>Join a team where you make the difference. Enjoy a culture grounded by working together. Join a team whose future is bright. Your career opportunities are limitless.</strong>

Martinsburg, WV


<strong>Founded in 1982, Connection delivers valuable IT services and advanced technology solutions to business, government, education, and healthcare markets. Today, we serve our customers through our staff of highly trained Account Managers, our team of on-staff experts, and our efficient procurement websites. We are also proud to offer custom-configured computer systems from a ISO 9001:2015 certified technical configuration lab at our distribution center in Wilmington, OH.</strong><br /><br /><strong>Our company has over&nbsp;<a href="">2,500 technical certifications</a>&nbsp;that ensure our experts can solve any customer need, no matter how complex. Additionally, our GlobalServe offering delivers global procurement solutions through our network of 500 suppliers in 174 countries.</strong>

keywords: relationships,training,receive,network,network,management,warehouse,communication,experience,support

Full Time

Overview: Our client is looking for a PC Technician who can interact with technical and non-technical users understandably and concisely - while solving user and network-related technical issues. Some training MIGHT be onsite...the role is remote and comes with benefits that kick in the first of the month after your start date.
Responsibilities: <p>M-F workday, specific hours 7-4, 8-5, 9-6, etc. are flexible but it would be a typical 40-hour workweek performing help-desk and network maintenance duties.</p> <p>*****You will eventually be inserted into a three-person rotation where they will be on-call during the weekend across a 12-hour shift Saturday and Sunday.</p> <p>The on-call duty is specifically there to handle system down or can't ship/receive issues and primarily would be there to call in the calvary and then assist to troubleshoot and correct.</p>
Requirements: <ul> <li>Warehouse familiarity is highly desired.</li> <li>Proficient with Ethernet, Wifi, and troubleshooting connection issues.</li> <li>Follow phone guided instructions from management or critical vendors.</li> <li>Troubleshoot basic network issues to assist in narrowing problem scope.</li> <li>Strong troubleshooting skills, being able to logically work an issue to quickly come to resolution.</li> <li>Excellent communication skills.</li> <li>Some network experience (switches, troubleshooting).</li> <li>O365 Experience.</li> <li>Help Desk/Desktop support experience -- 3+ years.</li> <li>Personable/patient demeanor.</li> </ul>