Refurbishment Lead

<strong>Grow Your Career at Connection&nbsp;</strong><br /><br /><strong>Join a team where you make the difference. Enjoy a culture grounded by working together. Join a team whose future is bright. Your career opportunities are limitless.</strong>

Wilmington, OH


<strong>Founded in 1982, Connection delivers valuable IT services and advanced technology solutions to business, government, education, and healthcare markets. Today, we serve our customers through our staff of highly trained Account Managers, our team of on-staff experts, and our efficient procurement websites. We are also proud to offer custom-configured computer systems from a ISO 9001:2015 certified technical configuration lab at our distribution center in Wilmington, OH.</strong><br /><br /><strong>Our company has over&nbsp;<a href="">2,500 technical certifications</a>&nbsp;that ensure our experts can solve any customer need, no matter how complex. Additionally, our GlobalServe offering delivers global procurement solutions through our network of 500 suppliers in 174 countries.</strong>

keywords: management,hours,reporting,organization,management,teamwork,leadership,technology,support,experience,degree,certification

Full Time

Overview: Working under the direct supervision of the Refurb's Supervisor to coordinate daily work in and out and to assign tasks to technicians to be completed on time with high productivity, efficiency, and quality.&nbsp;&nbsp;Assisting Refurbishment Supervisor on keeping reports current, Technicians, and Material Handler on completing their works thoroughly, and Warranty Admins on facilitating the needs of parts and repairs.&nbsp;Working closely with management to meet goals and objectives and with technicians by facilitating their needs and solving their difficulties.&nbsp;&nbsp;Assisting and mentoring Refurbishment Technicians, Material Handler, and the Warranty Admins to work thoroughly and to stay productive. The hours for this position are 2:30 pm to 11:00 pm Monday through Friday with overtime as needed.&nbsp;
Responsibilities: <p><em>The minimum skills and/or competencies required to be successful in the position are listed below.</em></p> <p><strong><u>Technology</u></strong></p> <ul> <li>Operating knowledge of Microsoft Windows, Linux, and Apple operating systems.</li> <li>Meet industry standards and vendors' training and certification requirements to perform all parts of the job</li> <li>Ability to read complex schematic and diagrams</li> <li>Excellent diagnostic, troubleshooting and problem-solving skills</li> <li>Ability to assist and to support Technician I &amp; II and to resolve their issues and needs</li> <li>Ability to stay current on training and certification</li> </ul> <p><strong><u>Business Knowledge</u></strong></p> <ul> <li>Ability to coordinate and to assign tasks to complete daily work</li> <li>Ability to make good judgments and to work without supervision</li> <li>Good communication and customer service skills</li> <li>Ability to identify needs and tools to better perform the daily work</li> <li>Ability to mentor and to assist other technicians</li> <li>Excellent organization skills and track of records</li> </ul> <p><strong><u>Other Behavioral Competencies</u></strong></p> <ul> <li>Adaptable with the ability to switch tasks based on shifting priorities</li> <li>Interpersonal and communication skills with the ability to work well with all levels of the organization</li> <li>Detail-oriented with item by item focus, meticulous attention to detail with the ability to proofread for accuracy</li> <li>Judgment with ability to formulate opinions, compare and decide with a good sense</li> <li>Organized state of mind with the ability to document activities, set priorities and meet deadlines</li> <li>Ability to work in teamwork and to fit into a teamwork environment</li> </ul> <div id="gtx-trans" style="position: absolute; left: -76px; top: -20.0028px;">&nbsp;</div>
Requirements: <span style="text-decoration: underline;">Education and Experience</span><br /><br /><strong>Degree requirements:&nbsp;</strong>Certificate Program<br /><br />Major if applicable: Electronics or related IT field<br /><br /><strong>Certifications, Licenses or Registrations required, if any:&nbsp;</strong>CompTIA A+<br /><br />Minimum years of career experience to qualify for the role: 4<br /><br /> <br />Includes a minimum of 2 year(s) of work experience in progressively responsible roles in the <em>fill</em> in the blank like value-added reseller industry for example.<br /><br />Total years of career experience to be fully proficient: 8