IT Support Technician; Entry Level

<strong>Grow Your Career at Connection&nbsp;</strong><br /><br /><strong>Join a team where you make the difference. Enjoy a culture grounded by working together. Join a team whose future is bright. Your career opportunities are limitless.</strong>

Denver, CO


<strong>Founded in 1982, Connection delivers valuable IT services and advanced technology solutions to business, government, education, and healthcare markets. Today, we serve our customers through our staff of highly trained Account Managers, our team of on-staff experts, and our efficient procurement websites. We are also proud to offer custom-configured computer systems from a ISO 9001:2015 certified technical configuration lab at our distribution center in Wilmington, OH.</strong><br /><br /><strong>Our company has over&nbsp;<a href="">2,500 technical certifications</a>&nbsp;that ensure our experts can solve any customer need, no matter how complex. Additionally, our GlobalServe offering delivers global procurement solutions through our network of 500 suppliers in 174 countries.</strong>

keywords: teamwork,provide,management,quality assurance,human resources,support,database,operations,management,wireless,technology,experience


Overview: We are looking to add to our team...this is a contract to hire role.
Responsibilities: <ul> <li>Help manage the helpdesk/ticket system function and support company operations as directed. Ensure uninterrupted coverage of the helpdesk/ticket system during business hours</li> <li>Assist the Systems Administrator and Information Security Manager in maintenance functions including but not limited to troubleshooting/maintaining system/network/server/database connectivity and functionality, add/change/delete users and licensing, backup/restore functionality, etc.; act as a backup to these roles during absences</li> <li>Assist in the development and maintenance of documentation for all internal and external-facing FAQ's and processes and procedures as relating to the position and helpdesk functionality</li> <li>Provide tier 1-2 support services to users for incidents and service requests coming into the ticket system and assist with tier 3 support as needed</li> <li>Coordinate equipment and software repairs, orders, replacements, etc. with vendors as needed</li> <li>Help maintain accurate inventories and assist in ordering equipment as directed; prepare and deploy equipment for new staff as well as upgrades for existing staff. Work with HR to manage the equipment inventory and roll-out to provide continuous just-in-time availability of equipment for existing staff/positions as well as new and developing ones</li> <li>Assist in monitoring all incident and problem work to ensure Service Level Agreements are met</li> </ul> <div id="gtx-trans" style="position: absolute; left: -77px; top: -20px;">&nbsp;</div>
Requirements: <ul> <li>Excellent oral and written communications skills</li> <li>Service (Help) Desk Operations</li> <li>IT Service Management (ITSM) and IT Infrastructure Library (ITIL)</li> <li>Windows-based workstations and related peripherals</li> <li>Microsoft servers and networking environments</li> <li>Microsoft Hyper-V virtualized environments</li> <li>Wireless devices including tablets and cell/smartphones</li> <li>Application software including, but not limited to, Microsoft Office, Microsoft Project, Acrobat, and Visio</li> <li>Relational databases and database software including, but not limited to, MS SQL database</li> </ul> <p><strong>Qualifications</strong></p> <ul> <li>A minimum of three years working experience in Information Technology, preferably in a Service Desk environment or a Bachelor's Degree from an accredited college or university with major coursework in Computer Information Systems or a closely related field and a minimum of one year applicable experience</li> </ul>