Director, Microsoft Customer Success

<strong>Grow Your Career at Connection&nbsp;</strong><br /><br /><strong>Join a team where you make the difference. Enjoy a culture grounded by working together. Join a team whose future is bright. Your career opportunities are limitless.</strong>

Merrimack, NH


<strong>Founded in 1982, Connection delivers valuable IT services and advanced technology solutions to business, government, education, and healthcare markets. Today, we serve our customers through our staff of highly trained Account Managers, our team of on-staff experts, and our efficient procurement websites. We are also proud to offer custom-configured computer systems from a ISO 9001:2015 certified technical configuration lab at our distribution center in Wilmington, OH.</strong><br /><br /><strong>Our company has over&nbsp;<a href="">2,500 technical certifications</a>&nbsp;that ensure our experts can solve any customer need, no matter how complex. Additionally, our GlobalServe offering delivers global procurement solutions through our network of 500 suppliers in 174 countries.</strong>

keywords: success,support,sales,organization,document,leadership,research,organization,communication,knowledge,leadership,degree,experience

Full Time

Overview: The Director of Microsoft Customer Success (MCS) is responsible for delivering profitable Microsoft business results across Connection divisions. The MCS Director aligns tactical plans to support performance benchmarks established by Connection leadership and Microsoft. The MCS Director drives success with Microsoft Customer Success Managers (CSMs) who lead teams of Microsoft Solution Specialists and Concierges to produce outcomes that increase Microsoft 365 adoption and usage and drives consumption of Microsoft cloud. This role is intrinsically partnered with Sales, TSG, PM, Microsoft, and other CoE Leadership to achieve the required results.&nbsp;
Responsibilities: <ul> <li>Decisive with the ability to make a prompt determination and substantiate decision if challenged.</li> <li>Interpersonal skills with the ability to work well with all levels of the organization.</li> <li>Organized with the ability to document activities, anticipate problems, plan schedules, and monitor performance according to priorities and deadlines.</li> <li>Quick study with the ability to master a situation or learn new things with minimum direction or training.</li> <li>Supportive mentor with the ability to guide and develop team members.</li> </ul> <div id="gtx-trans" style="position: absolute; left: -89px; top: -20px;">&nbsp;</div>
Requirements: <ul> <li>Minimum of 15 years experience in a leadership role</li> <li>Bachelor's degree or the equivalent combination of education and work experience</li> <li>Advanced Microsoft Office skills including Teams</li> <li>Ability to learn relevant business system tools (JDE, PSN, Business Objects, etc.)</li> <li>Fundamental knowledge of Microsoft solutions, and how applying these solutions can help customers achieve greater business outcomes.</li> <li>Attention to detail in composing, keying, and proofing professional business materials</li> <li>Strong understanding of and working knowledge of the value-added technology industry</li> <li>Leadership skills with ability to manage and develop a team</li> <li>Demonstrable product and marketing expertise</li> <li>Exceptional negotiating, selling, communications and organizational skills</li> <li>Adaptable with ability to switch tasks based on shifting priorities.</li> <li>Excellent written communication skills with ability to compose professional business communications via email, letter, and proposals.</li> <li>Excellent verbal communication skills with ability to present professional demonstrations.</li> <li>Intuitive with ability to perceive others' feelings and motives quickly from subtle signals.</li> </ul>