Process Control Analyst

<strong>Grow Your Career at Connection&nbsp;</strong><br /><br /><strong>Join a team where you make the difference. Enjoy a culture grounded by working together. Join a team whose future is bright. Your career opportunities are limitless.</strong>

Merrimack, NH


<strong>Founded in 1982, Connection delivers valuable IT services and advanced technology solutions to business, government, education, and healthcare markets. Today, we serve our customers through our staff of highly trained Account Managers, our team of on-staff experts, and our efficient procurement websites. We are also proud to offer custom-configured computer systems from a ISO 9001:2015 certified technical configuration lab at our distribution center in Wilmington, OH.</strong><br /><br /><strong>Our company has over&nbsp;<a href="">2,500 technical certifications</a>&nbsp;that ensure our experts can solve any customer need, no matter how complex. Additionally, our GlobalServe offering delivers global procurement solutions through our network of 500 suppliers in 174 countries.</strong>

keywords: management,oversee,communication,control,accounting,sales,research,organization,degree,technology,experience,communication


Overview: <p>Working under minimal supervision of the Supervisor Process Control, referring only to exceptional problems and issues for management review or approval, the Process Control Analyst will properly account for, and be responsible for, unusual, and infrequent customer transactions. The Analyst will oversee all Emergency Drop Shipments (EDS), Electronic Data Interface (EDI) orders, the billing of virtual shipments such as software licensing and warranty service packs. They will retrieve proper documentation on shipments for GovC Purchases and PC Connection Services.</p>
Responsibilities: The Process Control Analyst will follow up on invoices received in Account Payables when no receipt of the product has been recorded in JDE. Responsible for contacting Sales regarding duplicate shipments and work with the vendors on issues that may arise due to system errors.<br /><br />Process Control is responsible for keying and follow-up on all orders and/or questions placed by More Direct (a subsidiary of PCC).<br /><br />The analyst will also be researching billing errors, wrong item shipments, short shipments, credits, and rekeys that occur. They will key monthly scheduled billings, reconcile accounts, and process audit reports.<br /><br />The Process Control Analyst assures departmental processes are performed in compliance with applicable Sarbanes-Oxley controls.
Requirements: <p><u>Education and Experience</u></p> <div> <ul> <li>Associate's Degree or the equivalent combination of education and work experience<br /><br /></li> </ul> <p><strong><u>Technology</u></strong></p> <ul> <li>Working knowledge of Microsoft Office Suite with ability to create a document or simple spreadsheet.</li> </ul> <p>&nbsp;</p> <p><strong><u>Business</u></strong></p> <ul> <li>Customer service background a must.</li> <li>Attention to detail in composing, keying, and proofing professional business materials</li> </ul> <p>&nbsp;</p> <p><strong><u>Other Behavioral Competencies</u></strong></p> <ul> <li>Articulate with ability to express oneself clearly and professionally in written and oral communication</li> <li>Self-motivated.</li> </ul> </div>