Help Desk Analyst: Weekends only

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Schaumburg, IL


<strong>Founded in 1982, Connection delivers valuable IT services and advanced technology solutions to business, government, education, and healthcare markets. Today, we serve our customers through our staff of highly trained Account Managers, our team of on-staff experts, and our efficient procurement websites. We are also proud to offer custom-configured computer systems from a ISO 9001:2015 certified technical configuration lab at our distribution center in Wilmington, OH.</strong><br /><br /><strong>Our company has over&nbsp;<a href="">2,500 technical certifications</a>&nbsp;that ensure our experts can solve any customer need, no matter how complex. Additionally, our GlobalServe offering delivers global procurement solutions through our network of 500 suppliers in 174 countries.</strong>

keywords: benefits,hours,technical,require,training,provide,operating system,document,deliver,analysis,support,experience,communication


Overview: <p>Connection has a fantastic opportunity through our technical staffing division based out of our office in Schaumburg. We are supporting a customer's Win 10 migration remotely. This position will likely require a day or two onsite training (in our Schaumburg office), and then will be a WORK FROM HOME role.</p> <p>We are looking for a&nbsp;<strong><u>Help Desk Analyst</u></strong>. This is a contract opportunity that is expected to until January.</p> <p>Shift: Wednesday (7am-4pm), Friday (7am-4pm), SAT (6am-6pm) and Sunday (6am-6pm). 40 hour workweek.</p> <p><strong><u>What we Offer:</u></strong></p> <ul> <li>Benefits on the first of the month following 1<sup>st</sup>&nbsp;day of employment.</li> <li>Bi-weekly paychecks on W-2.</li> <li>Work Shift = Possible shifts from M-Friday between the hours of 7 am-7 pm CT.</li> <li>Potentially a day or two of onsite training followed by a work-from-home schedule.</li> </ul>
Responsibilities: <p><strong><u>Who you are:</u></strong></p> <ul> <li>Someone who is comfortable delivering troubleshooting tips over the phone.</li> <li>Comfortable troubleshooting Windows 7/10.</li> <li>An excellent communicator who is looking for a short term (13 weeks) assignment.</li> </ul> <p><strong>Job Duties:</strong></p> <ul> <li>Deliver migration steps over the phone to the end-user.</li> <li>Support will be provided over the phone.</li> <li>Provide support over the phone for basic Active Directory, printer, hardware, software, and Office 365 issues.</li> <li>Escalating issues to tier 2 and 3 teams when necessary.</li> <li>Document users/asset tags that have been completed -- keep records up to date in the ticketing system.</li> </ul> <div id="gtx-trans" style="position: absolute; left: -40px; top: 26.6px;">&nbsp;</div>
Requirements: <ul> <li>Previous experience on a help desk AND experienced doing WIN 7/10 deployments.</li> <li>Certs and degrees are preferred; though not required.</li> <li>Excellent communication skills -- ability to speak clearly and coherently.</li> <li>Previous experience providing phone support and remote technology to resolve user issues.</li> <li>Previous usage of ServiceNow is a plus.</li> </ul>