IT Support Technician

<strong>Grow Your Career at Connection&nbsp;</strong><br /><br /><strong>Join a team where you make the difference. Enjoy a culture grounded by working together. Join a team whose future is bright. Your career opportunities are limitless.</strong>

Seattle, WA


<strong>Founded in 1982, Connection delivers valuable IT services and advanced technology solutions to business, government, education, and healthcare markets. Today, we serve our customers through our staff of highly trained Account Managers, our team of on-staff experts, and our efficient procurement websites. We are also proud to offer custom-configured computer systems from a ISO 9001:2015 certified technical configuration lab at our distribution center in Wilmington, OH.</strong><br /><br /><strong>Our company has over&nbsp;<a href="">2,500 technical certifications</a>&nbsp;that ensure our experts can solve any customer need, no matter how complex. Additionally, our GlobalServe offering delivers global procurement solutions through our network of 500 suppliers in 174 countries.</strong>

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Overview: The IT Specialist is the first point of contact for desktop-related needs within the organization, including basic level installs, diagnoses, repairs, maintenance, and upgrades on desktops, laptops, mobile devices, printers, and telephony equipment. The IT Specialist will also troubleshoot problem areas (via Slack, in person, by telephone, and e-mail) in a timely and accurate fashion, and provide end-user assistance where required. <div id="gtx-trans" style="position: absolute; left: -65px; top: 26px;">&nbsp;</div>
Responsibilities: <ul> <li>Perform Tier 1 onsite analysis, diagnosis, and resolution. Escalate if needed.</li> <li>Respond to instant messages (Slack), incoming emails, and alerts regarding desktop issues.</li> <li>Administer and resolve issues with associated end-user workstation software products.</li> <li>Perform PC setups, builds, moves, additions, and changes.</li> <li>Follow documented procedures for logging, reporting, and statistically monitoring desktop operations.</li> <li>Perform additional duties as assigned.</li> <li>Basic Microsoft Active Directory experience, creating user accounts, group memberships, security permissions.</li> <li>Basic Group Policy experience, creating and/or editing a policy.</li> <li>Office 365 and Google G-Suite experience a plus.</li> </ul>
Requirements: <ul> <li>Associate's degree in an IT or a related discipline required, or equivalent work or educational experience.</li> <li>Minimum two years of experience in information technology and customer service required.</li> <li>Proficient hardware and software skills with desktops, laptops and mobile devices and their peripherals.</li> <li>Knowledge of MacOS/Windows desktop operating systems required.</li> <li>Core client-side application knowledge and client-side networking and telephony skills required.</li> <li>Great customer service skills.</li> <li>Support of internal users for hardware/software needs.</li> <li>Some networking experience.</li> <li>Some MAC is great, but not required.</li> </ul>