Help Desk Analyst II

<strong>Grow Your Career at Connection&nbsp;</strong><br /><br /><strong>Join a team where you make the difference. Enjoy a culture grounded by working together. Join a team whose future is bright. Your career opportunities are limitless.</strong>

Schaumburg, IL


<strong>Founded in 1982, Connection delivers valuable IT services and advanced technology solutions to business, government, education, and healthcare markets. Today, we serve our customers through our staff of highly trained Account Managers, our team of on-staff experts, and our efficient procurement websites. We are also proud to offer custom-configured computer systems from a ISO 9001:2015 certified technical configuration lab at our distribution center in Wilmington, OH.</strong><br /><br /><strong>Our company has over&nbsp;<a href="">2,500 technical certifications</a>&nbsp;that ensure our experts can solve any customer need, no matter how complex. Additionally, our GlobalServe offering delivers global procurement solutions through our network of 500 suppliers in 174 countries.</strong>

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Overview: <p>Connection has a fantastic opportunity through our technical staffing division based out of our office in Schaumburg. We have a need for a help desk technician to remotely support one of our clients. This position will sit out of our Schaumburg office once Covid restrictions are lifted. For now, the position will start remotely.</p> <p>We are looking for a&nbsp;<strong>Help Desk Analyst</strong>. This is a perm position with Connection reporting into our Helpdesk Manager.</p> <p>Shift: 7am-4:00pm or 8am-5pm</p> <p><strong>What we Offer:</strong></p> <ul> <li>Benefits on the first of the month following your first day of employment.</li> <li>401k matching program</li> <li>Generous PTO package along with at least 7 paid holidays.</li> </ul>
Responsibilities: <p><strong>Who you are:</strong></p> <ul> <li>Someone who is comfortable delivering troubleshooting tips over the phone.</li> <li>Comfortable in a variety of technical environments.</li> <li>Comfortable troubleshooting Windows 7/10.</li> <li>Good base knowledge and experience with Office 365.</li> </ul> <p><strong>Job Description:</strong></p> <ul> <li>Provide a high level of customer and technical support to end-users.</li> <li>Support will be predominantly be provided remotely and over the phone.</li> <li>Provide support over the phone for basic Active Directory, printer, hardware, software, and Office 365 issues.</li> <li>Escalating issues to tier 2 and 3 teams when necessary.</li> <li>Document steps are taken and escalations in the call tracking system.</li> </ul> <div id="gtx-trans" style="position: absolute; left: -39px; top: 26px;">&nbsp;</div>
Requirements: <ul> <li>2+ years of experience in a help desk or desktop role is preferred.</li> <li>Certs and degrees are preferred; though not required.</li> <li>Ability to diagnose and resolve hardware, software, and printing issues relating to Windows 7/10.</li> <li>Basic LAN/WAN understanding.</li> <li>Previous experience providing phone support and remote technology to resolve user issues.</li> <li>Office 365 support experience.</li> </ul>