IT Support Technician

<strong>Grow Your Career at Connection&nbsp;</strong><br /><br /><strong>Join a team where you make the difference. Enjoy a culture grounded by working together. Join a team whose future is bright. Your career opportunities are limitless.</strong>

Ansonia, CT


<strong>Founded in 1982, Connection delivers valuable IT services and advanced technology solutions to business, government, education, and healthcare markets. Today, we serve our customers through our staff of highly trained Account Managers, our team of on-staff experts, and our efficient procurement websites. We are also proud to offer custom-configured computer systems from a ISO 9001:2015 certified technical configuration lab at our distribution center in Wilmington, OH.</strong><br /><br /><strong>Our company has over&nbsp;<a href="">2,500 technical certifications</a>&nbsp;that ensure our experts can solve any customer need, no matter how complex. Additionally, our GlobalServe offering delivers global procurement solutions through our network of 500 suppliers in 174 countries.</strong>

keywords: position summary,technical,analysis,support,network,leadership,training,maintenance,execute,technical,degree,support,network


Overview: <p>Connection Services has a fantastic opportunity through our technical staffing division in Ansonia, CT. We are looking for an IT Support Technician.</p> <p>The Technician's role is to&nbsp;provide primary support to ensure stable operation of the computer of end-user includes hardware. Provide an effective point of contact for computing related problems and questions. Analyze and resolve end user hardware and software computer problems in a timely and accurate fashion and provide end user training where required.</p>
Responsibilities: <ul> <li>Provides end-user support responding to tickets and other staff requests in a timely manner documenting issue resolution in as applicable.</li> <li>Provide network account management including new user accounts, terminations, distribution groups, security groups, email, database, phone and EHR software registrations.</li> <li>Serve as ticketing System Administrator; maintaining and customizing the ticketing application for IT, Maintenance and Communications.</li> <li>Provides oversight and leadership to staff as it relates to their priorities, due dates and expectations.</li> <li>Research and evaluate purchasing of computer hardware and peripherals as directed.</li> <li>Deploy end-user workstations, including software setup and hardware configuration.</li> <li>Serve as backup to the network administrator for monitoring the integrity of daily network backup operations, event logs, and virus scans.</li> <li>Responsible for new staff computer/network orientation.</li> <li>Making changes to existing reports to support ticket resolution</li> <li>Assist in installing software upgrades.</li> <li>Maintain inventory of all hardware and software including licenses.</li> <li>Execute reports and maintain data to support data integrity checks</li> <li>Making changes to existing reports to support ticket resolution</li> <li>Assist in drafting MIS Standard Operating Procedures and training guides.</li> <li>May be required to use their vehicle on company business.</li> <li>Attends training sessions, workshops, seminars as requested by supervisor, or as needed for professional development, or as required for accreditation or licensing.</li> <li>Regular and consistent attendance is an essential function of this position</li> </ul>
Requirements: <ul> <li>Office 365, Remote Desktop Terminal Server, Barracuda Networking, MS Windows Desktop, ShoreTel Phone System, SQL Server, Cisco Networking</li> <li>Technical training with two years' experience in a computer-related field.</li> <li>Hardware/Software troubleshooting, Network Infrastructure, Printer / Scanner Support, Excel, Word experience required.</li> <li>Application Support Experience is Plus</li> </ul>