Returns Processor

<strong>Grow Your Career at Connection&nbsp;</strong><br /><br /><strong>Join a team where you make the difference. Enjoy a culture grounded by working together. Join a team whose future is bright. Your career opportunities are limitless.</strong>

Wilmington, OH


<strong>Founded in 1982, Connection delivers valuable IT services and advanced technology solutions to business, government, education, and healthcare markets. Today, we serve our customers through our staff of highly trained Account Managers, our team of on-staff experts, and our efficient procurement websites. We are also proud to offer custom-configured computer systems from a ISO 9001:2015 certified technical configuration lab at our distribution center in Wilmington, OH.</strong><br /><br /><strong>Our company has over&nbsp;<a href="">2,500 technical certifications</a>&nbsp;that ensure our experts can solve any customer need, no matter how complex. Additionally, our GlobalServe offering delivers global procurement solutions through our network of 500 suppliers in 174 countries.</strong>

keywords: management,purchasing,sales,organization,technology,analysis,quality assurance,inspect,education


Overview: Working under the direct supervision of the Returns Lead, selecting from a variety of established procedures to accomplish assigned duties and responsibilities, the Returns Processor accurately receives and processes customer product returns to enable credit back to customers in a timely manner. Responsibilities include unloading delivery trucks and opening and inspecting the product to confirm it meets the terms and conditions of its return authorization. Reviews and updates the Sales order; documents the condition of the product. The Returns Processor engages other departments such as Customer Service, Receiving, and Purchasing as needed.
Responsibilities: <p><strong>Technology</strong></p> <ul> <li>Basic computer knowledge with the ability to operate a keyboard for data entry.</li> <li>Working knowledge of Microsoft Office Suite with the ability to create a document or simple spreadsheet.</li> <li>Should be able to identify Item &amp; SKU products</li> <li>Basic Data Entry skills.</li> </ul> <p>&nbsp;<strong>Business</strong></p> <ul> <li>Required knowledge of quality and inspection of product returns, may be learned on the job:</li> <li>Product return knowledge with the ability to verify the correct product was returned and contents are complete</li> <li>Hardware knowledge with the ability to inspect Monitors under 27 inches by powering on units</li> <li>Computer tech skills with the ability to follow a hard drive wiping process for any opened hard drives</li> <li>Package inspection knowledge with the ability to verify packaging integrity to be safely transported and stored</li> <li>Attention to detail in composing, keying, and proofing professional business materials.</li> <li>Have a solid understanding of policies, procedures, and contracts related to returns to vendor</li> <li>Able to track, to validate, and to maintain a working inventory.</li> </ul> <p><strong>Other Behavioral Competencies</strong></p> <ul> <li>Adaptable with the ability to switch tasks based on shifting priorities</li> <li>Analytical with the ability to conclude data, systematic and rational</li> <li>Interpersonal skills with the ability to work well with all levels of the organization</li> <li>Detail-oriented with item by item focus, meticulous attention to detail with an ability to proofread for accuracy</li> <li>Judgment with the ability to formulate opinions, compare and decide with a good sense</li> </ul> <p>&nbsp;<strong>Additional preferred competencies or preferred qualifications, if any:</strong></p> <ul> <li>&nbsp;Inventory Control experience helpful.</li> </ul> <div id="gtx-trans" style="position: absolute; left: -31px; top: -20px;">&nbsp;</div>
Requirements: <p>High School Diploma or equivalent required, as well as a minimum of 1 year(s) of work experience in customer service, product returns or inventory roles, preferably in the value added reseller industry.</p> <div id="gtx-trans" style="position: absolute; left: -842px; top: 32px;">&nbsp;</div>