Call Center Representative

<p>Our Flint, Michigan Client is looking to add to their call center/customer service team! Do you have great customer service skills? Basic computer knowledge? Want 2 weeks of training so you learn the job the right way? Want to expand your call center experience?&nbsp;<strong>Get your career moving along by contacting us today at Cornerstone to start to advance your career at one of Flint&rsquo;s best Customer Service&nbsp;companies.</strong></p>

Flint Township, MI

Cornerstone Staffing Solutions, Inc.

<p>At Cornerstone, over 14,000 people are hired each year and that number is growing! Here in Michigan we have over 500 associates on assignments every day.&nbsp; Our local offices are staffed with friendly, knowledgeable team members that will assist you with your job search, always keeping your success, safety, and job satisfaction as their top priority.</p> <ul> <li>New Hire Orientations&ndash;we will never send you into an interview or new job without making sure you have all of the information you&rsquo;re going to need</li> <li>Safety Training&ndash;keeping you safe is our promise</li> </ul> <p><em>Cornerstone Cares. </em>With us it&rsquo;s more than a slogan, the proof is in the endless hours we dedicate to our local charities and the time we invest in improving the communities we serve in. You&rsquo;ll find us at food banks, veteran hospitals, humane societies, children centers, and hospitals to name a few! When you join our team, we will invite you to join us in our efforts. Every helping hand makes a difference!</p>

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Not Specified


Overview: <ul> <li>One of our clients in Flint is looking to fill Call Center Representative positions.</li> <li>Act as a liaison between the care Team (prescriber, medical assistant, nurse etc.), to ensure the patient has a complete understanding of their medical condition and the importance of therapy adherence, as well as ensuring the prescribed medications are obtainable and delivered to the patients timely.</li> </ul>
Responsibilities: &bull;Schedule shipments to patients home or physician's office.<br />&bull;Speak with patient (or their approved authorized representative) prior to shipping medication.<br />&bull;Confirm 'ship to' address and inform patient of delivery method.<br />&bull;Reiterate prescription information and dosage with patient.<br />&bull;Ensure necessary ancillary items are included on the order.<br />&bull;Review Clinical Interview questions when applicable.<br />&bull;Counsel patient regarding therapy adherence.<br />&bull;Offer patient opportunity to speak with a nurse or pharmacist.<br />&bull;Obtain payment for amount due by patient (copay).<br />&bull;If necessary, offer patient funding assistance.<br />&bull;Obtain and update patient profile with any new insurance information.<br />&bull;Maintain accurate history notes and records in the patient profile.<br />&bull;Send Patient Status Reports to physician throughout the care process.<br />&bull;Understand the various challenges of specific diseases.<br />&bull;Report all drug adverse events.<br />&bull;Report all customer complaints.<br />&bull;Establish and maintain good relationships with physicians and healthcare teams.<br />&bull;Assist in streamlining communication with the patient, insurance companies, pharmacist, nurses, lab and other healthcare-related parties.<br />&bull;Coordinate responses and resolutions with appropriate internal and external parties.<br />&bull;Perform all tasks in a safe manner that is consistent with corporate policies as well as state and federal laws.
Requirements: <ul> <li>Accurate data entry skills</li> <li>Computer aptitude</li> <li>Exceptional skills in reading, writing and verbal communication (English)</li> <li>Strong time-management and organizational skills</li> <li>Willingness to be a team player and promote a positive team environment</li> <li>Excellent attention to detail</li> <li>Flexible and proactive to meet varied patient needs</li> <li>Self-motivated and able to work independently</li> <li>Able to effectively present information to the patient and in small group situations</li> <li>Dedicated to excellence and quality</li> <li>Able to collaborate with other healthcare professionals</li> <li>Strong interpersonal and 'people' skills</li> <li>Experience in Microsoft Office Word, Excel, Outlook, etc.</li> <li>Able to pass drug screen and background check</li> <li>Verifiable work References</li> <li>Prior Customer Service experience</li> </ul> <br />