IT Support Specialist_100% On-Site

<strong>Join the dynamic team at Croell, Inc. and embark on a rewarding career path. We're always looking for talented individuals who are passionate about concrete and the construction industry and committed to excellence. Explore this current opening below and discover opportunities to grow professionally in a supportive environment that values innovation and teamwork.</strong>

Spearfish, SD

Croell, Inc.

<strong>At Croell, Inc., we believe that our people are our greatest asset. We're always looking for talented individuals who are passionate about concrete and the construction industry and are eager to make a difference. Whether you're a seasoned professional or just starting your career, we offer exciting opportunities to grow and thrive in a supportive and dynamic environment. Explore our current openings and discover why Croell, Inc. is a great place to work.</strong> https://www.croell.com/

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$50,000 - $60,000 annually (based on experience an

Full-time (Travel between plant locations when nee

Overview: <br />The IT Support Specialist is a hands-on technical position responsible for installing, configuring, maintaining, and troubleshooting computer hardware, software, mobile devices, networking equipment, cameras, printers, and other technology used throughout Croell, Inc. This position provides both remote and on-site technical support and will travel to plant and office locations as needed to install equipment, diagnose issues, make repairs, and keep technology operating effectively. This position reports to the IT Manager and has no supervisory responsibility.<br /> <br />For more information regarding this position, contact Trent Parker at 641-229-8174.<br /> <br />
Responsibilities: <br /><ul><li>Resolve field technical issues and troubleshoot hardware and software for many different devices.</li><li>Help configure desktop software, thin clients and provide help desk support.</li><li>Follow strict privacy standards and regulations when it comes to handling customer or employee information.</li><li>Order computer equipment, ship and receive equipment and utilize asset tracking program.</li><li>Hardware skills include: IP camera, router, PC, printer, cell phone, and tablet setup or installation.</li><li>Assist with software security administration.</li><li>Follow maintenance protocols to ensure systems are secure, up-to-date, and reliable for users.</li><li>Professionally document, write and maintain IT procedures, processes, and policies. <br />
Requirements: <ul> <li>Minimum of 2 years of IT support, computer hardware, technical support, or related experience preferred.</li> </ul> <ul> <li>Hands-on experience installing, configuring, repairing, or troubleshooting computers and other technology equipment.</li> <li>General understanding of computer hardware, Windows operating systems, mobile devices, printers, and network connectivity.</li> <li>Comfortable using basic hand tools and physically installing or replacing technology equipment.</li> <li>Strong troubleshooting and problem-solving skills.</li> <li>Ability to work independently and prioritize multiple technical issues.</li> <li>Strong time-management and organizational skills.</li> <li>Detail-oriented with the ability to accurately document work and equipment.</li> <li>Excellent interpersonal and communication skills with the ability to professionally assist employees with varying levels of technical knowledge.</li> <li>Ability and willingness to travel to company locations as needed.</li> <li>Valid driver's license and acceptable driving record. (I'd include this if they're driving between locations.)</li> <li>Must consent to a pre-employment background check and drug test. <p>&nbsp;</p> <p><strong>Physical Requirements</strong></p> </li> <li>Ability to reach below/at/above&nbsp;shoulders</li> <li>Pushing/Pulling/Twisting/Bending</li> <li>Sitting/Standing/Balancing</li> <li>Operate hand and foot controls</li> <li>Simple/Firm grasping/Pinching</li> <li>Ability to lift/lower/carry over 50 pounds</li> <li>Squatting/Stooping/Crouching/Kneeling/Crawling</li> </ul>