Sr. Director, Ecommerce Operations

Impassioned by the goal of delivering high-performance products to both the professional athlete and the recreational cyclist, Cycling Sports Group encompasses several powerhouse Cycling brands, including Cannondale, GT, Charge, and Fabric. Cycling Sports Group is proud to present a truly unique and powerful portfolio of cycling brands to the market, continually striving to evolve through the very best products and service available today.

Wilton, CT

Cycling Sports Group

<strong>At Dorel Sports, innovation and product is at the heart of what we do. Every project, every meeting, every moment is an opportunity to create the perfect ride for millions of consumers around the world. From a Sunday family ride to the Tour de France, Dorel Sports employees are helping people find the perfect ride.</strong><br /><br /><strong>Walking the Talk.</strong><br /><br /><strong>Health insurance and a retirement savings plan is just the beginning for our employees. Our culture is as fun and lively as the lifestyle brands we represent.</strong><br /><br /><strong>STAY WELL.</strong> https://www.dorelsports.com/

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Full Time

Overview: <p style="margin: 0px 0px 16px;"><span style="font-size: 10pt;">Oversee all ecommerce operations, supporting the direct-to-consumer ecommerce businesses and facilitating the Dorel Sports global ecommerce strategy across the brand portfolio and regions globally. Initial focus will be to build out ecommerce capabilities and organization, with a longer-range focus on optimizing the DTC channel and driving customer satisfaction, revenue growth, margin and cashflow improvements. </span></p> <p style="margin: 0px 0px 16px;">&nbsp;</p> <p style="margin: 0px 0px 16px;"><strong><span style="font-size: 10pt;"><br /><br /></span></strong></p>
Responsibilities: </span></strong></p> <ul> <li style="margin: 0px 0px 16px;"><span style="font-size:10pt;">Oversee end-to-end global ecommerce operations.</span></li> <li style="margin: 0px 0px 16px;"><span style="font-size:10pt;">Track ecommerce order fulfillment and optimize flow to maximize revenues and ensure customer satisfaction.</span></li> <li style="margin: 0px 0px 16px;"><span style="font-size:10pt;">Collaborate with supply chain and warehouse teams to coordinate all logistical aspects and effectively manage inventories and order pipeline. </span></li> <li style="margin: 0px 0px 16px;"><span style="font-size:10pt;">Build and optimize processes that drive operational excellence.</span></li> <li style="margin: 0px 0px 16px;"><span style="font-size:10pt;">Drive improved online customer purchasing experiences across products, services, and digital offerings.</span></li> <li style="margin: 0px 0px 16px;"><span style="font-size:10pt;">Oversee demand/supply planning in collaboration with Finance and Supply Chain.</span></li> <li style="margin: 0px 0px 16px;"><span style="font-size:10pt;">Define metrics, methodologies and dashboards to track and analyze ecommerce business in alignment with company revenue and profitability goals.</span></li> <li style="margin: 0px 0px 16px;"><span style="font-size:10pt;">Supply consumer and competitive intelligence to inform the product development roadmap, marketing, CRM and promotional efforts. </span></li> <li style="margin: 0px 0px 16px;"><span style="font-size:10pt;">Establish tele-sales and other online support (chat, phone) to aid in consumer purchase decisions.</span></li> <li style="margin: 0px 0px 16px;"><span style="font-size:10pt;">Coordinate with customer service to handle support and returns and identify actions to improve return rate and cancellations.</span></li> <li style="margin: 0px 0px 16px;"><span style="font-size:10pt;">Manage product data team, maintain product catalog and product specification process. Coordinate with regional teams to ensure local needs are met. </span></li> <li style="margin: 0px 0px 16px;"><span style="font-size:10pt;">Work with Digital Experience team to optimize conversion funnel, employing a testing mindset and methodologies. </span></li> <li style="margin: 0px 0px 16px;"><span style="font-size:10pt;">Drives accountability for results and identifies actions and strategic decisions that deliver improvements in site Key Performance Indicators (KPIs) </span></li> <li style="margin: 0px 0px 16px;"><span style="font-size:10pt;">Provide leadership and direction to global team as regions build out capabilities. </span></li> </ul> <p style="margin:0px 0px 16px;"><strong><span style="font-size:10pt;">
Requirements: <ul> <li style="margin: 0px 0px 16px;"><span style="font-size: 10pt;">BS degree in Business Administration, Operations Management, Logistics or Supply Chain</span></li> <li style="margin: 0px 0px 16px;"><span style="font-size: 10pt;">Other degrees considered given relevant experience.</span></li> <li style="margin: 0px 0px 16px;"><span style="font-size: 10pt;">10+ years of related ecommerce website operations experience preferably for a retailer or lifestyle brand selling direct-to-consumer.</span></li> <li style="margin: 0px 0px 16px;"><span style="font-size: 10pt;">Strong quantitative and analytical skills with solid understanding of site analytics, sales and financial data. </span></li> <li style="margin: 0px 0px 16px;"><span style="font-size: 10pt;">Strong project management, organizational, decision-making and problem-solving skills</span></li> <li style="margin: 0px 0px 16px;"><span style="font-size: 10pt;">Proven leadership skills </span></li> <li style="margin: 0px 0px 16px;"><span style="font-size: 10pt;">Strong customer centric focus</span></li> <li style="margin: 0px 0px 16px;"><span style="font-size: 10pt;">Strong interpersonal skills and ability to work across cultures and functions.</span></li> <li style="margin: 0px 0px 16px;"><span style="font-size: 10pt;">Strong communication, presentation and relationship-building skills. </span></li> </ul> <p style="margin: 0px 0px 16px;"><strong><span style="font-size: 10pt;">Beneficial Qualifications</span></strong></p> <ul> <li style="margin: 0px 0px 16px;"><span style="font-size: 10pt;">Experience with Sitecore is a plus.</span></li> <li style="margin: 0px 0px 16px;"><span style="font-size: 10pt;">Prior experience working for a global brand and multi-national business.</span></li> <li style="margin: 0px 0px 16px;"><span style="font-size: 10pt;"><span style="font-size: 10pt;">Other positive attributes would include recreation industry experience and familiarity with a multi-brand-oriented environment.</span></span> <p style="margin: 0px 0px 16px;">&nbsp;</p> </li> <li style="margin: 0px 0px 16px;"> <p style="margin: 0px 0px 16px;"><strong><span style="font-size: 10pt;">Physical Demands</span></strong></p> <ul> <li style="margin: 0px 0px 16px;"><span style="font-size: 10pt;">Working conditions are normal for an office environment.</span></li> <li style="margin: 0px 0px 16px;"><span style="font-size: 10pt;">Must be able to sit for extended periods of time</span></li> <li style="margin: 0px 0px 16px;"><span style="font-size: 10pt;">Must be able to use a computer keyboard and view a monitor for extended periods of time</span></li> <li style="margin: 0px 0px 16px;"><span style="font-size: 10pt;">Must be able to travel internationally for business</span></li> </ul> </li> </ul>