Suspension Service Technician

Impassioned by the goal of delivering high-performance products to both the professional athlete and the recreational cyclist, Cycling Sports Group encompasses several powerhouse Cycling brands, including Cannondale, GT, Charge, and Fabric. Cycling Sports Group is proud to present a truly unique and powerful portfolio of cycling brands to the market, continually striving to evolve through the very best products and service available today.

Wilton, CT

Cycling Sports Group

<strong>At Dorel Sports, innovation and product is at the heart of what we do. Every project, every meeting, every moment is an opportunity to create the perfect ride for millions of consumers around the world. From a Sunday family ride to the Tour de France, Dorel Sports employees are helping people find the perfect ride.</strong><br /><br /><strong>Walking the Talk.</strong><br /><br /><strong>Health insurance and a retirement savings plan is just the beginning for our employees. Our culture is as fun and lively as the lifestyle brands we represent.</strong><br /><br /><strong>STAY WELL.</strong> https://www.dorelsports.com/

keywords: operations,analysis,quality assurance,compliance,success,sales,reporting,communication,environment,education,safety

Full-Time

Overview: <p style="margin: 8px 0px 0px;"><span style="font-family: calibri,sans-serif;">Responsible for answering phone calls and emails pertaining to service center operation and product tech support. Also inspects, diagnosis and repairs all suspension products sent in for repair to the Factory Tech Room (FTR) from our dealer base.</span></p> <p style="margin: 8px 0px 0px;"><strong><span style="font-family: calibri,sans-serif;"><br /><br /></span></strong></p>
Responsibilities: <ul> <li style="margin: 8px 0px 0px;"><span style="font-family: calibri,sans-serif;">Is first point of contact for suspension related inquiries from dealer via phone or email. Communicates directly with dealers in order to provide technical support, troubleshooting and cost estimates. Troubleshoots issues and arranges for return of product for service. </span></li> <li style="margin: 8px 0px 0px;"><span style="font-family: calibri,sans-serif;">Receives Headshok/Lefty forks from dealers and sales representatives and then enters details into SAP system to record service data on repairs that are performed. </span></li> <li style="margin: 8px 0px 0px;"><span style="font-family: calibri,sans-serif;">Performs an evaluation to diagnose fork issue(s) and corrects them if the product can be repaired or suggests a replacement if applicable through the CSG fork replacement program.</span></li> <li style="margin: 8px 0px 0px;"><span style="font-family: calibri,sans-serif;">Makes all necessary repairs, including but not limited to: telescope/bearing replacement, cartridge rebuild/upgrade, custom tuning, oil replacement, seal replacement and/or any other component(s) damaged, based on inspection findings.</span></li> <li style="margin: 8px 0px 0px;"><span style="font-family: calibri,sans-serif;">Manages service parts inventory in the service center.</span></li> <li style="margin: 8px 0px 0px;"><span style="font-family: calibri,sans-serif;">Knowledge of past Headshok/Lefty technologies is necessary for the identification of potential upgrades, updates and revisions to determine the best course of action for corrective repair or replacement. </span></li> <li style="margin: 8px 0px 0px;"><span style="font-family: calibri,sans-serif;">Correcting issues quickly and accurately is essential to timely turn-around and quality of service for dealers/consumers/sales representatives. </span></li> <li style="margin: 8px 0px 0px;"><span style="font-family: calibri,sans-serif;">Responsible for product tracking, inventory look-up, and ordering supplies utilizing SAP and Excel. Prior experience beneficial.</span></li> <li style="margin: 8px 0px 0px;"><span style="font-family: calibri,sans-serif;">Responsible for reporting failure trends to the Headshok Product Quality Coordinator, Headshok Product Engineering and the Headshok Product Manager.</span></li> <li style="margin: 8px 0px 0px;"><span style="font-family: calibri,sans-serif;">Follows internal controls and company policies as set by company and job function.</span></li> <li style="margin: 8px 0px 0px;"><span style="font-family: calibri,sans-serif;">Contributes to the success of company by leading or assisting with other projects and tasks as assigned.</span></li> </ul> <p style="margin: 8px 0px 0px;">&nbsp;</p>
Requirements: <ul> <li style="margin: 8px 0px 0px;"><span style="font-family: calibri,sans-serif;">High School Diploma or Equivalent; 2 &ndash; 3 years&rsquo; experience in a bicycle shop and/or assembly environment or an equivalent combination of education and experience. </span></li> <li style="margin: 8px 0px 0px;"><span style="font-family: calibri,sans-serif;">Solid communication skills to interact with customer service, sales reps &amp; shop personnel. </span></li> <li style="margin: 8px 0px 0px;"><span style="font-family: calibri,sans-serif;">Good oral and written communication skills, computer skills, and good time management.</span></li> </ul> <p style="margin: 8px 0px 0px;"><strong><span style="font-family: calibri,sans-serif;">Physical Qualifications:</span></strong></p> <ul> <li style="margin: 8px 0px 0px;"><span style="font-family: calibri,sans-serif;">Shop environment.</span></li> <li style="margin: 8px 0px 0px;"><span style="font-family: calibri,sans-serif;">Use of hand tools and computer systems.</span></li> <li style="margin: 8px 0px 0px;"><span style="font-family: calibri,sans-serif;">PPE includes safety glasses.</span></li> <li style="margin: 8px 0px 0px;"><span style="font-family: calibri,sans-serif;">Rubber gloves when working in oils and/or greases. </span></li> </ul>