Technician Success Advisor (Technician Recruiter)

<strong>At Dobbs Truck Group, a part of our mission is to create relationships and a healthy work environment for our employees. We are always looking for qualified, customer-oriented individuals at Dobbs Truck Group.</strong>

Sumner, WA

Dobbs Truck Group

<strong>With locations throughout Arkansas, California, Louisiana, Mississippi, Oregon, Tennessee, and Washington, we are full-service dealerships, providing solutions to all of our customer&rsquo;s needs. Committed to ensuring complete customer satisfaction with an unmatched level of customer service, we push the boundaries to find innovative ways to cut down on service time, provide the lowest prices on parts, and offer our customers access to the highest quality trucks in the industry.</strong>

keywords: position summary,position details,performance,assist,develop,travel,experience,planning,education,organization,communication


$75,000 - $110,000 Annually

Overview: <p>The Dobbs Truck Group is a growth company that successfully expands our operations and customer base through a high-quality team of employees.</p> <p>Dobbs Truck Group operates 25 commercial truck dealerships through two operating companies &ndash; Dobbs Peterbilt and Western Truck Center. These dealerships represent some of the best commercial truck brands including Peterbilt, Volvo, Mack, Autocar, and Hino and include locations in Arkansas, California, Louisiana, Mississippi, Oregon, Tennessee, and Washington.</p> <p>We offer a competitive benefits package including medical, dental, vision, long-term disability, life insurance, and 401(k), as well as paid vacation and sick leave. Our Company is looking for long-term employees that we can invest in and grow with as we pursue our mission of being the premier commercial truck dealer group.</p> <p><strong>I.</strong>&nbsp;<strong>General Job Description</strong></p> <p>This position will be responsible for driving the organization&rsquo;s mission by increasing the hiring and retention of Diesel Technicians. They must be able to successfully manage, prioritize, and understand how to achieve all staffing and retention needs of the Service Department. This position will need to understand the workplace culture and foster a deep relationship with business leaders, hiring managers, and HR Business Partners.</p> <p>The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.</p>
Responsibilities: <ul> <li>Develop and/or maintain Technician recruitment program by fostering relationships with local high schools and community colleges or other programs.</li> <li>Partner with HR, Service and Hiring Leaders to develop retention and recruitment strategies, understand the culture, position requirements, set expectations, and maintain communications throughout the talent acquisition process.</li> <li>Advice Service Departments on possible improvements to increase Diesel Technician retention.</li> <li>Continuously look to improve the recruiting and onboarding process to meet the needs of the business; maintain and support regular activity and status reports.</li> <li>Travel to company facilities and partner organizations to support the ongoing retention and recruiting efforts.</li> <li>Constantly search for new avenues to find and source new talent.</li> <li>Assist in the interviewing process as needed.</li> </ul>
Requirements: <ul> <li>5+ years of experience as a Diesel Technician or equivalent experience in the Heavy Industrial Truck Industry.</li> <li>High school graduate or equivalent.</li> <li>Proven planning and organizational skills, attention to detail, and ability to handle multiple tasks.</li> <li>Self-motivated, sense of urgency, personable, and dependable.</li> <li>Willingness to learn and take on new tasks.</li> <li>Outstanding written and verbal communication; must be a clear, concise, and persuasive communicator.</li> </ul> <p><strong>III.</strong>&nbsp;<strong>Desired Job Qualifications</strong></p> <ul> <li>10+ years of experience as a Diesel Technician or equivalent experience in the Heavy Industrial Truck Industry.</li> <li>Associates or bachelor&rsquo;s degree in related field.</li> <li>Demonstrated ability to effectively partner with all levels of the organization and positively influence teams.</li> </ul> <p><strong>IV.</strong>&nbsp;<strong>Mental Capability Requirements</strong></p> <ul> <li><strong>Comprehension</strong>: Ability to understand opposing points of view on highly complex issues, negotiate, and integrate different viewpoints.</li> <li><strong>Organization</strong>: Ability to organize and prioritize work schedules of others on long-term basis.</li> <li><strong>Reasoning &amp; Decision Making:</strong>&nbsp;Ability to make decisions with significant impact on department&rsquo;s credibility, operations, and services.</li> <li><strong>Communication:&nbsp;</strong>Ability to formulate complex and comprehensive materials, such as legal documents, authoritative reports, official publications of major scope and impacts, and make formal presentations.</li> <li><strong>Mathematics:</strong>&nbsp;Ability to compute, analyze, and interpret complex statistical data and develop forecasts and computer models.</li> </ul> <p><strong>V.</strong>&nbsp;<strong>Physical Demands and Work Environment</strong></p> <p>The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p> <p>While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands and arms to handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk or hear, and taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.</p> <p>While performing the duties of this job, the employee is not exposed to weather conditions. The noise level in the work environment is usually moderate.</p> <p><strong>VI.</strong>&nbsp;<strong>Common Expectations of Performance for all Employees</strong></p> <p>The following includes common expectations for all employees of the Company. The evaluation of job performance will be based on these common expectations as well as the position-specific responsibilities described above.</p> <p><strong>Communications, Teamwork, and Feedback to Others</strong></p> <ul> <li>Contribute to a work environment that is based on trust and respect.</li> <li>Have discussions on a regular basis with their manager to discuss opportunities to best achieve individual performance objectives and departmental goals.</li> <li>Suggest ways to improve the efficiency of conducting their job duties.</li> <li>Promote continuous improvement and change to support company growth.</li> <li>Mentor others unselfishly.</li> <li>Give credit where it&rsquo;s due.</li> </ul> <p><strong>Company Loyal Policies and Work Ethic</strong></p> <ul> <li>Adhere to the policies contained in the Employee Handbook.</li> <li>Adhere to the Company&rsquo;s Employee Conduct Policy.</li> <li>Support management decisions toward meeting company goals.</li> <li>Be open and receptive to new ideas, regardless of their origin.</li> <li>Make prudent decisions, which are based on the best interest of the Company and its long-term future.</li> </ul>