Parts Technician

<strong>At Dobbs Truck Group, a part of our mission is to create relationships and a healthy work environment for our employees. We are always looking for qualified, customer-oriented individuals at Dobbs Truck Group.</strong>

Sacramento, CA - Peterbilt

Dobbs Truck Group

<strong>With locations throughout Arkansas, California, Louisiana, Mississippi, Oregon, Tennessee, and Washington, we are full-service dealerships, providing solutions to all of our customer&rsquo;s needs. Committed to ensuring complete customer satisfaction with an unmatched level of customer service, we push the boundaries to find innovative ways to cut down on service time, provide the lowest prices on parts, and offer our customers access to the highest quality trucks in the industry.</strong>

keywords: position summary,customer service,process,other duties,qualifications,skills,physical demands,work environment


$15.00-$27.00 per hour

Overview: <p>The Dobbs Truck Group is a growth company that successfully expands our operations and customer base through a high-quality team of employees.</p> <p>Dobbs Truck Group operates 25 commercial truck dealerships through two operating companies &ndash; Dobbs Peterbilt and Western Truck Center. These dealerships represent some of the best commercial truck brands including Peterbilt, Volvo, Mack, Autocar, and Hino and include locations in Arkansas, California, Louisiana, Mississippi, Oregon, Tennessee, and Washington.</p> <p>We offer a competitive benefits package including medical, dental, vision, long-term disability, life insurance, and 401(k), as well as paid vacation and sick leave. Our Company is looking for long-term employees that we can invest in and grow with as we pursue our mission of being the premier commercial truck dealer group.</p> <p><strong>General Job Description</strong></p> <p>This position will be primarily responsible for the sale of truck parts and accessories by researching customer requirements, controlling parts inventory, processing invoices and payments, and managing return cores and warranty parts. This position will perform parts delivery and shipping/receiving duties as needed.</p> <p>The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.</p>
Responsibilities: <ul> <li>Receive parts into system and place warehouse parts into assigned bin and rack locations.</li> <li>Control inbound and outbound freight billing.</li> <li>Support Parts Delivery Drivers and occasionally deliver or pick-up parts off-site using company vehicles.</li> <li>Pull ordered parts for assigned accounts and deliver on time.</li> <li>Process core and return parts to ensure full credit and recovery.</li> <li>Receive parts, parts warranty, and cores from technician bays/stalls.</li> <li>Monitor environmental compliance and advise Parts Manager of potential storage risks.</li> <li>Know assigned customer accounts by learning names, understanding parts delivery expectations, and reporting to Inside and Outside Sales staff about customer purchasing practices.</li> <li>Respond to sales calls and customer counter visits thoroughly and professionally.</li> <li>Utilize computer business systems and electronic catalogues to research parts information.</li> <li>Provide customer pricing and availability (in-stock or emergency order).</li> <li>Process parts invoices and obtain payment.</li> <li>Process returned items by inspecting items, returning payment, issuing credit, re-shelving items, and returning items to suppliers.</li> <li>Represent the Company in a professional and courteous manner when interacting with customers.</li> </ul>
Requirements: <ul> <li>18 years of age.</li> <li>High school graduate, GED, or 1 year of work experience.</li> </ul> <p><strong>Desired Job Qualifications<br /></strong></p> <ul> <li>Valid driver&rsquo;s license in the state of employment and qualified MVR abstract.</li> <li>2 years parts experience.</li> <li>Heavy-duty truck aptitude.</li> <li>Ability to work independently without direct on-site supervision.</li> <li>Basic knowledge off Microsoft Excel, Word, and Outlook.</li> <li>Strong organization, communication, and phone skills.</li> </ul> <p><strong>Mental Capability Requirements<br /></strong></p> <ul> <li><strong>Comprehension:&nbsp;</strong>Ability to understand, remember, and communicate routine, factual information.</li> <li><strong>Organization:&nbsp;</strong>Ability to organize thoughts and ideas into understandable terminology.</li> <li><strong>Reasoning &amp; Decision Making:</strong>&nbsp;Ability to apply common sense in performing job.</li> <li><strong>Communication:</strong>&nbsp;Ability to use and complete routine forms and/or conduct routine oral communication.</li> <li><strong>Mathematics:</strong>&nbsp;Ability to count accurately.</li> </ul> <p><strong>Physical Demands and Work Environment<br /></strong></p> <p>The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p> <p>While performing the duties of this job, the employee is regularly required to site, climb or balance and stoop, kneel, crouch, crawl, reach overhead, and climb stairs throughout the Parts warehouse and stand for extended periods of time. The employee must frequently lift and/or move up to 50 pounds and occasionally help left and/or move more than 100 pounds. Specific vision abilities are required. Employee is required to drive a motor vehicle for extended periods of time and travel frequently from the office to customer sites.</p> <p>While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, high and precarious places, fumes or airborne particles, toxic or caustic chemicals, and outside weather conditions. The noise level is moderate.</p> <p><strong>Common Expectations of Performance for all Employees</strong></p> <p>The following includes common expectations for all employees of the Company. The evaluation of job performance will be based on these common expectations as well as the position-specific responsibilities described above.</p> <p><strong>Communications, Teamwork, and Feedback to Others</strong></p> <ul> <li>Contribute to a work environment that is based on trust and respect.</li> <li>Have discussions on a regular basis with their manager to discuss opportunities to best achieve individual performance objectives and departmental goals.</li> <li>Suggest ways to improve the efficiency of conducting their job duties.</li> <li>Promote continuous improvement and change to support company growth.</li> <li>Mentor others unselfishly.</li> <li>Give credit where it&rsquo;s due.</li> </ul> <p><strong>Company Loyal Policies and Work Ethic</strong></p> <ul> <li>Adhere to the policies contained in the Employee Handbook.</li> <li>Adhere to the Company&rsquo;s Employee Conduct Policy.</li> <li>Support management decisions toward meeting company goals.</li> <li>Be open and receptive to new ideas, regardless of their origin.</li> <li>Make prudent decisions, which are based on the best interest of the Company and its long-term future.</li> </ul> <p><strong>We are an Equal Opportunity Employer</strong></p> <p>Dobbs Truck Group operates 25 commercial truck dealerships through two operating companies &ndash; Dobbs Peterbilt and Western Truck Center.</p> <p>Dobbs Peterbilt and Western Truck Center are equal opportunity employers that values a broad diversity of talent, knowledge, experience, and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. Dobbs Peterbilt and Western Truck Parts do not discriminate in hiring or employment on the basis of race, color, religious creed, national origin, sex, ancestry, pregnancy, genetic information, gender identity, sexual orientation, or marital status; or on the basis of age against persons whose age is 40 and over, or on the basis of physical or mental disability; or to disabled veterans or to Vietnam veterans.</p> <p>We are proud to be an affirmative action employer and encourage minorities, women, individuals with disabilities, and veterans to join our team.</p>