Director of Parts Sales

<strong>At Dobbs Truck Group, a part of our mission is to create relationships and a healthy work environment for our employees. We are always looking for qualified, customer-oriented individuals at Dobbs Truck Group.</strong>

Sumner, WA

Dobbs Truck Group

<strong>With locations throughout Arkansas, California, Louisiana, Mississippi, Oregon, Tennessee, and Washington, we are full-service dealerships, providing solutions to all of our customer&rsquo;s needs. Committed to ensuring complete customer satisfaction with an unmatched level of customer service, we push the boundaries to find innovative ways to cut down on service time, provide the lowest prices on parts, and offer our customers access to the highest quality trucks in the industry.</strong> https://www.dobbstruckgroup.com/default.htm

keywords: position summary,objectives,customer service,other duties,qualifications,desired,communication,skills,work environment

Full Time

Overview: <br /> <p>The Dobbs Truck Group is a growth company that successfully expands our operations and customer base through a high-quality team of employees.</p> <p>Dobbs Truck Group operates 25 commercial truck dealerships through two operating companies &ndash; Dobbs Peterbilt and Western Truck Center. These dealerships represent some of the best commercial truck brands including Peterbilt, Volvo, Mack, Autocar, and Hino and include locations in Arkansas, California, Louisiana, Mississippi, Oregon, Tennessee, and Washington.</p> <p>We offer a competitive benefits package including medical, dental, vision, long-term disability, life insurance, and 401(k), as well as paid vacation and sick leave. Our Company is looking for long-term employees that we can invest in and grow with as we pursue our mission of being the premier commercial truck dealer group.</p> <p>&nbsp;</p> <p><strong>General Job Description</strong></p> <p>&nbsp;</p> <p>This position will utilize their knowledge and negotiation skills to define and implement the company&rsquo;s strategic plans and objectives and ensures management controls and best practices are shared across all operations.</p> <p>The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.</p> <p>&nbsp;</p>
Responsibilities: <br /> <p><strong>Parts Sales Business Plan Objectives:</strong><br /><br /></p> <ul> <li>Plan, develop, organize, implement, direct and evaluate the part's fiscal function and performance.&nbsp;</li> <li>Parts net and gross profits are maintained at or above the target.</li> <li>Expenses are minimized and properly controlled.</li> <li>Capital Expenditures are planned and defined.</li> <li>Variance is monitored between plan and actual and corrective action is taken as appropriate.&nbsp;</li> </ul> <p><br /><strong>Dealer Certification:</strong><br /><br /></p> <ul> <li>Conformance to OEM dealer Standard of Excellent requirements.</li> <li>Staff is knowledgeable on latest OEM products and services.</li> <li>OEM and supplier IT systems are used to efficiently access information.</li> </ul> <p><br /><strong>Customer Service:</strong><br /><br /></p> <ul> <li>Dedicated outside parts sales and delivery vehicles are utilized.</li> <li>Connect Systems are used to enhance ease of doing business with dealer.&nbsp;</li> <li>Customer parts warranty claims are processed a timely manner.&nbsp;&nbsp;</li> <li>Accounts receivables are managed effectively.</li> </ul>
Requirements: <br /> <p><strong>Minimum Job Qualifications<br /><br /></strong></p> <ul> <li>Bachelor&rsquo;s degree with an emphasis on business or transportation or equivalent work experience.</li> <li>10 years of experience in the Class 8 truck/transportation industry.</li> </ul> <p><strong><br /><br />Desired Job Qualifications<br /><br /></strong></p> <ul> <li>MBA.</li> <li>Proven experience in customer service.</li> <li>Advanced knowledge of Microsoft Excel, Word, and Outlook.</li> <li>Strong organization and communication skills.</li> <li>Strong leadership and managerial skills.</li> </ul> <p><strong><br /><br />Mental Capability Requirements<br /><br /></strong></p> <ul> <li>Comprehension: Ability to understand opposing points of view on highly complex issues, negotiate, and integrate different viewpoints.</li> <li>Organization: Ability to organize and prioritize work schedules of others on long-term basis.</li> <li>Reasoning &amp; Decision Making: Ability to make decisions with significant impact on department&rsquo;s credibility, operations, and services.</li> <li>Communication: Ability to formulate complex and comprehensive materials, such as legal documents, authoritative reports, official publications of major scope and impacts, and make formal presentations.</li> <li>Mathematics: Ability to compute, analyze, and interpret complex statistical data and develop forecasts and computer models.</li> </ul> <p><strong><br /><br />Physical Demands and Work Environment</strong></p> <p>&nbsp;</p> <p>The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p> <p>While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands and arms to handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk or hear, and taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.</p> <p>While performing the duties of this job, the employee is not exposed to weather conditions. The noise level in the work environment is usually moderate.</p> <p>&nbsp;</p> <p><strong>Common Expectations of Performance for all Employees</strong></p> <p>&nbsp;</p> <p>The following includes common expectations for all employees of the Company. The evaluation of job performance will be based on these common expectations as well as the position-specific responsibilities described above.</p> <p>&nbsp;</p> <p><strong>Communications, Teamwork, and Feedback to Others<br /><br /></strong></p> <ul> <li>Contribute to a work environment that is based on trust and respect.</li> <li>Have discussions on a regular basis with their manager to discuss opportunities to best achieve individual performance objectives and departmental goals.</li> <li>Suggest ways to improve the efficiency of conducting their job duties.</li> <li>Promote continuous improvement and change to support company growth.</li> <li>Mentor others unselfishly.</li> <li>Give credit where it&rsquo;s due.</li> </ul> <p><strong><br />Company Loyal Policies and Work Ethic<br /><br /></strong></p> <ul> <li>Adhere to the policies contained in the Employee Handbook.</li> <li>Adhere to the Company&rsquo;s Employee Conduct Policy.</li> <li>Support management decisions toward meeting company goals.</li> <li>Be open and receptive to new ideas, regardless of their origin.</li> <li>Make prudent decisions, which are based on the best interest of the Company and its long-term future.</li> </ul> <p><strong><br />We are an Equal Opportunity Employer</strong></p> <p>&nbsp;</p> <p>Dobbs Truck Group operates 23 commercial truck dealerships through two operating companies &ndash; Dobbs Peterbilt and Western Truck Center.</p> <p>Dobbs Peterbilt and Western Truck Center are equal opportunity employers that values a broad diversity of talent, knowledge, experience, and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. Dobbs Peterbilt and Western Truck Parts do not discriminate in hiring or employment on the basis of race, color, religious creed, national origin, sex, ancestry, pregnancy, genetic information, gender identity, sexual orientation, or marital status; or on the basis of age against persons whose age is 40 and over, or on the basis of physical or mental disability; or to disabled veterans or to Vietnam veterans.</p> <p>We are proud to be an affirmative action employer and encourage minorities, women, individuals with disabilities, and veterans to join our team.</p>