Outside Parts Sales Representative

<strong>At Dobbs Truck Group, a part of our mission is to create relationships and a healthy work environment for our employees. We are always looking for qualified, customer-oriented individuals at Dobbs Truck Group.</strong>

Marysville, WA

Dobbs Truck Group

<strong>With locations throughout Arkansas, California, Louisiana, Mississippi, Oregon, Tennessee, and Washington, we are full-service dealerships, providing solutions to all of our customer&rsquo;s needs. Committed to ensuring complete customer satisfaction with an unmatched level of customer service, we push the boundaries to find innovative ways to cut down on service time, provide the lowest prices on parts, and offer our customers access to the highest quality trucks in the industry.</strong> https://www.dobbspeterbilt.com/default.htm

keywords: position summary,duty,analysis,sales,teamwork,quality assurance,achieve,experience,license,education,organization,professional,knowledge

Full-time

$33,904 - $52,000 + Commission Plan

Overview: <p>The Dobbs Truck Group is a growth company that successfully expands our operations and customer base through a high-quality team of employees.</p> <p>Dobbs Truck Group operates 23 commercial truck dealerships through two operating companies &ndash; Dobbs Peterbilt and Western Truck Center. These dealerships represent some of the best commercial truck brands including Peterbilt, Volvo, Mack, Autocar, and Hino and include locations in Arkansas, California, Louisiana, Mississippi, Oregon, Tennessee, and Washington.</p> <p>We offer a competitive benefits package including medical, dental, vision, long-term disability, life insurance, and 401(k), as well as paid vacation and sick leave. Our Company is looking for long-term employees that we can invest in and grow with as we pursue our mission of being the premier commercial truck dealer group.</p> <p><strong>I.</strong>&nbsp;<strong>General Job Description</strong></p> <p>This position serves as the parts and service account manager for existing and prospective customers, traveling as needed to provide on-site customer support to achieve assigned sales and profit objectives.<br /><br />The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.</p>
Responsibilities: <ul> <li>Develop strategies to achieve parts and service sales objectives.</li> <li>Stay current with new products and sales promotions.</li> <li>Provide Parts and Service Managers daily updates and weekly activity reports to monitor performance against sales goals.</li> <li>Maintain the Focus CRM of customers, activities and opportunities.</li> <li>Utilize effective follow-up communications to ensure customer needs are met in a timely manner.</li> <li>Achieve high customer satisfaction in managing existing customer&rsquo;s day-to-day business needs.</li> <li>Address customer issues or disputes in a prompt and appropriate manner.</li> <li>Identify opportunities for new business with the ability to translate this into new sales activity.</li> <li>Identify, develop and obtain new customer accounts for profitable growth.</li> <li>Make regular sales calls for new customers</li> <li>Participate in scheduled parts physical inventories</li> </ul>
Requirements: <ul> <li>High School Diploma, GED, one year of work experience</li> <li>Two years sales experience in a service or distribution environment</li> <li>Valid driver license in the state of employment and a qualified MVR abstract</li> </ul> <p><strong>III.</strong>&nbsp;<strong>Desired Job Qualifications</strong></p> <ul> <li>3 years direct customer facing sales experience</li> <li>Ability to work independently without direct on-site supervision</li> <li>Basic knowledge of Microsoft Excel, Word and Outlook</li> <li>Heavy duty truck aptitude</li> <li>Strong organization, communication, and telephone skills</li> <li>Demonstrated computer proficiency - researching parts on-line, communicating via email and conducting business system sales transactions.</li> </ul> <p><strong>IV.</strong>&nbsp;<strong>Mental Capability Requirements</strong></p> <ul> <li><strong>Comprehension</strong>: Ability to understand opposing points of view on highly complex issues, negotiate, and integrate different viewpoints.</li> <li><strong>Organization</strong>: Ability to organize and prioritize work schedules of others on long-term basis.</li> <li><strong>Reasoning &amp; Decision Making:</strong>&nbsp;Ability to make decisions with significant impact on department&rsquo;s credibility, operations, and services.</li> <li><strong>Communication:&nbsp;</strong>Ability to formulate complex and comprehensive materials, such as legal documents, authoritative reports, official publications of major scope and impacts, and make formal presentations.</li> <li><strong>Mathematics:</strong>&nbsp;Ability to compute, analyze, and interpret complex statistical data and develop forecasts and computer models.<br /><br /></li> </ul> <p><strong>V.</strong>&nbsp;<strong>Physical Demands and Work Environment</strong></p> <p>The physical demands and work environment described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p> <p>While performing the duties of this job, the employee is regularly required to sit; climb or balance and stoop, kneel, crouch, crawl, reach overhead and climb stairs throughout the parts warehouse and stand for extended periods of time. The employee must frequently lift and/or move up to 50 pounds and occasionally help lift and/or move more than 100 pounds.</p> <p>Specific vision abilities are required. Employee is required to drive a motor vehicle for extended periods of time and travel frequently from the office to customer sites. Employees are occasionally exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals and outside weather conditions. The noise level in the work environment is moderate.</p> <p><strong>Common Expectations of Performance for all Employees</strong><br />The following includes common expectations for all employees of the Company. The evaluation of job performance will be based on these common expectations as well as the position-specific responsibilities described above.</p> <p><strong>Communications, Teamwork, and Feedback to Others</strong></p> <ul> <li>Contribute to a work environment that is based on trust and respect.</li> <li>Have discussions on a regular basis with their manager to discuss opportunities to best achieve individual performance objectives and departmental goals.</li> <li>Suggest ways to improve the efficiency of conducting their job duties.</li> <li>Promote continuous improvement and change to support company growth.</li> <li>Mentor others unselfishly.</li> <li>Give credit where it&rsquo;s due.</li> </ul> <p><strong>Company Loyal Policies and Work Ethic</strong></p> <ul> <li>Adhere to the policies contained in the Employee Handbook.</li> <li>Adhere to the Company&rsquo;s Employee Conduct Policy.</li> <li>Support management decisions toward meeting company goals.</li> <li>Be open and receptive to new ideas, regardless of their origin.</li> <li>Make prudent decisions, which are based on the best interest of the Company and its long-term future.</li> </ul>