Mobile Maintenance Manager

<strong>At Dobbs Truck Group, a part of our mission is to create relationships and a healthy work environment for our employees. We are always looking for qualified, customer-oriented individuals at Dobbs Truck Group.</strong>

Memphis, TN

Dobbs Truck Group

<strong>With locations throughout Arkansas, California, Louisiana, Mississippi, Oregon, Tennessee, and Washington, we are full-service dealerships, providing solutions to all of our customer&rsquo;s needs. Committed to ensuring complete customer satisfaction with an unmatched level of customer service, we push the boundaries to find innovative ways to cut down on service time, provide the lowest prices on parts, and offer our customers access to the highest quality trucks in the industry.</strong>

keywords: position summary,position details,teamwork,solutions,safety,leadership,develop,travel,experience,education,knowledge,skills,physical demands


Overview: <p>The Dobbs Truck Group is a growth company that successfully expands our operations and customer base through a high-quality team of employees.</p> <p>Dobbs Truck Group operates 25 commercial truck dealerships through two operating companies &ndash; Dobbs Peterbilt and Western Truck Center. These dealerships represent some of the best commercial truck brands including Peterbilt, Volvo, Mack, Autocar, and Hino and include locations in Arkansas, California, Louisiana, Mississippi, Oregon, Tennessee, and Washington.</p> <p>We offer a competitive benefits package including medical, dental, vision, long-term disability, life insurance, and 401(k), as well as paid vacation and sick leave. Our Company is looking for long-term employees that we can invest in and grow with as we pursue our mission of being the premier commercial truck dealer group.</p> <p><strong>I.</strong>&nbsp;<strong>General Job Description</strong></p> <p>The Mobile Maintenance Manager (MMM) is the primary point of contact for mobile technicians. As such, the MMM must act with a sense of urgency daily to solve issues related to the mobile technician&rsquo;s job. Key performance indicators of the MMM include technician turnover, QCIs performed, Safety audits, technician productivity/efficiency, revenue, and technician engagement. The MMM actively manages a team of mobile technicians to deliver desired outcomes of the business, including technician efficiency, productivity, training, and customer satisfaction. The MMM either knows the solution to tech issues or knows where to find solutions. In any given day, the MMM will interface with technicians, the Service Manager, Service Writers, Customers, IT, National Accounts, and corporate resources to resolve issues and assist in technician performance. Each day the MMM is focused on improving the effectiveness of technicians to deliver mobile maintenance and improve the overall customer experience.</p>
Responsibilities: <ul> <li>Provide leadership to individuals and groups of technicians daily.</li> <li>Collaborates with fixed service departments to ensure each tech is busy every day.</li> <li>Develop productivity reports and work with team members to improve productivity.</li> <li>Actively work across departments to resolve issues related to the technician&rsquo;s role.</li> <li>Meet with technicians, conduct QCIs, and safety audits as required.</li> <li>Travel to technician and customer locations as needed.</li> <li>Performs other duties and responsibilities as assigned.</li> </ul>
Requirements: <p><strong>Knowledge, Skills and Abilities</strong></p> <ul> <li>Ability to lead a team of many technicians to deliver company results.</li> <li>Skills in coaching/mentoring, teaching, and constructive criticism as it pertains to mobile technicians</li> <li>Knowledge of the mobile work environment and challenges, maintenance practices, and specific requirements and processes for mobile maintenance.</li> <li>Ability to coordinate multiple group efforts to solve issues related to the mobile technician job.</li> <li>Ability to act with a high sense of urgency.</li> <li>Constructive Engagement: Expresses ideas and disagreements, constructively resolves conflict, and encourages others to do the same.</li> <li>Customer Orientation: Able to collaborate with customers, especially customers with urgent issues, to provide solutions that meet customer requirements. Able to act as intermediary between technicians and customers.</li> <li>Experience and knowledge in working with Sales, Marketing, Parts and Service departments preferred</li> <li>Basic computer skills required with a focus on Microsoft Excel and Word. Experience with CDK and Karmak a plus.</li> <li>Have strong communication and interpersonal skills to gel with other departments and supervisors.</li> </ul> <p><strong>II.</strong>&nbsp;<strong>Minimum Job Qualifications</strong></p> <ul> <li>18 years of age.</li> <li>High school graduate</li> <li>Must have both mechanical and technical experience, with a minimum 5 years in a related field.</li> <li>Have strong communication and interpersonal skills</li> <li>Basic computer skills required with a focus on Microsoft Excel and Word.</li> </ul> <p><strong>III.</strong>&nbsp;<strong>Desired Job Qualifications</strong></p> <ul> <li>Background as a heavy-duty truck technician preferred</li> <li>Intermediate to advanced knowledge off Microsoft Excel, Word, and Outlook.</li> <li>Strong organization, communication, customer service, managerial, and leadership skills.</li> </ul> <p><strong>IV.</strong>&nbsp;<strong>Mental Capability Requirements</strong></p> <ul> <li><strong>Comprehension</strong>: Ability to understand opposing points of view on highly complex issues, negotiate, and integrate different viewpoints.</li> <li><strong>Organization</strong>: Ability to organize and prioritize work schedules of others on long-term basis.</li> <li><strong>Reasoning &amp; Decision Making:</strong>&nbsp;Ability to make decisions with significant impact on department&rsquo;s credibility, operations, and services.</li> <li><strong>Communication:&nbsp;</strong>Ability to formulate complex and comprehensive materials, such as legal documents, authoritative reports, official publications of major scope and impacts, and make formal presentations.</li> <li><strong>Mathematics:</strong>&nbsp;Ability to compute, analyze, and interpret complex statistical data and develop forecasts and computer models.</li> </ul> <p><strong>V.</strong>&nbsp;<strong>Physical Demands and Work Environment</strong></p> <p>The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p> <p>While performing the duties of this job, the employee is regularly required to use hands to handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand, walk, climb or balance, stoop, kneel, crouch or crawl, and taste or smell. The employee is occasionally required to sit. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 65 pounds. Specific vision abilities required by this job include color vision, peripheral vision, depth perception, and the ability to adjust focus.</p> <p>While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and risk of electrical shock. The employee is frequently exposed to wet and/or humid conditions, extreme heat, and vibration. The employee is occasionally exposed to high, precarious places, fumes or airborne particles, toxic or caustic chemicals, and outside weather conditions. The noise level is normally loud.</p> <p><strong>VI.</strong>&nbsp;<strong>Common Expectations of Performance for all Employees</strong></p> <p>The following includes common expectations for all employees of the Company. The evaluation of job performance will be based on these common expectations as well as the position-specific responsibilities described above.</p> <p><strong>Communications, Teamwork, and Feedback to Others</strong></p> <ul> <li>Contribute to a work environment that is based on trust and respect.</li> <li>Have discussions on a regular basis with their manager to discuss opportunities to best achieve individual performance objectives and departmental goals.</li> <li>Suggest ways to improve the efficiency of conducting their job duties.</li> <li>Promote continuous improvement and change to support company growth.</li> <li>Mentor others unselfishly.</li> <li>Give credit where it&rsquo;s due.</li> </ul>