Warranty Administrator

<strong>At Dobbs Truck Group, a part of our mission is to create relationships and a healthy work environment for our employees. We are always looking for qualified, customer-oriented individuals at Dobbs Truck Group.</strong>

Sacramento West VM

Dobbs Truck Group

<strong>With locations throughout Arkansas, California, Louisiana, Mississippi, Oregon, Tennessee, and Washington, we are full-service dealerships, providing solutions to all of our customer&rsquo;s needs. Committed to ensuring complete customer satisfaction with an unmatched level of customer service, we push the boundaries to find innovative ways to cut down on service time, provide the lowest prices on parts, and offer our customers access to the highest quality trucks in the industry.</strong> https://www.dobbspeterbilt.com/default.htm

keywords: position summary,process,teamwork,solutions,claims,communication,maintenance,experience,education,skills,knowledge

Full-time

$60,320 - $68,640 Annually

Overview: This position will be responsible for processing warranty claims for repair services.
Responsibilities: <ul> <li>Process warranty repair orders to obtain maximum recovery of revenue from vendor.</li> <li>Work with service personnel to resolve issues to obtain maximum recovery of revenue from claims.</li> <li>Insure all claims are filed promptly and accurately.</li> <li>Communicate to Service and Parts Departments the proper time to process cores and other parts being held as a result of a warranty repair.</li> <li>Work with all OEM and vendors in a professional fashion to maintain a good working relationship.</li> <li>Participate in special projects and compile special reports.</li> </ul>
Requirements: <ul> <li>18 years of age.</li> <li>1 year of entry-level heavy-duty truck repair experience.</li> </ul> <br /> <p><strong>Desired Job Qualifications</strong></p> <ul> <li>High school graduate, GED, or 1 year of work experience.</li> <li>Accounts Receivable experience.</li> <li>Commitment and desire to learn medium and heavy-duty truck repair trade.</li> <li>Intermediate to advanced knowledge off Microsoft Excel, Word, and Outlook.</li> <li>Strong organization and communication skills.</li> <li>Dependable team player with a positive attitude.</li> </ul> <br /> <p><strong>Mental Capability Requirements</strong></p> <ul> <li>Comprehension: Ability to understand opposing points of view on highly complex issues, negotiate, and integrate different viewpoints.</li> <li>Organization: Ability to organize and prioritize work schedules of others on long-term basis.</li> <li>Reasoning &amp; Decision Making: Ability to make decisions with significant impact on department&rsquo;s credibility, operations, and services.</li> <li>Communication: Ability to use and complete routine forms and/or conduct routine oral communication.</li> <li>Mathematics: Ability to compute, analyze, and interpret numerical data for reporting purposes.</li> </ul> <br /> <p><strong>Physical Demands and Work Environment</strong></p> <p>The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p> <p>While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands and arms to handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk or hear, and taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.</p> <p>While performing the duties of this job, the employee is not exposed to weather conditions. The noise level in the work environment is usually moderate.<br /><br /><br /></p> <p><strong>Common Expectations of Performance for all Employees</strong></p> <p>The following includes common expectations for all employees of the Company. The evaluation of job performance will be based on these common expectations as well as the position-specific responsibilities described above.</p> <p>&nbsp;</p> <p><strong>Communications, Teamwork, and Feedback to Others</strong></p> <ul> <li>Contribute to a work environment that is based on trust and respect.</li> <li>Have discussions on a regular basis with their manager to discuss opportunities to best achieve individual performance objectives and departmental goals.</li> <li>Suggest ways to improve the efficiency of conducting their job duties.</li> <li>Promote continuous improvement and change to support company growth.</li> <li>Mentor others unselfishly.</li> <li>Give credit where it&rsquo;s due.</li> </ul> <p><strong>Company Loyal Policies and Work Ethic</strong></p> <ul> <li>Adhere to the policies contained in the Employee Handbook.</li> <li>Adhere to the Company&rsquo;s Employee Conduct Policy.</li> <li>Support management decisions toward meeting company goals.</li> <li>Be open and receptive to new ideas, regardless of their origin.</li> <li>Make prudent decisions, which are based on the best interest of the Company and its long-term future.</li> </ul>