Parts Counterperson (2nd Shift)

<strong>At Dobbs Truck Group, a part of our mission is to create relationships and a healthy work environment for our employees. We are always looking for qualified, customer-oriented individuals at Dobbs Truck Group.</strong>

Memphis, TN

Dobbs Truck Group

<strong>With locations throughout Arkansas, California, Louisiana, Mississippi, Oregon, Tennessee, and Washington, we are full-service dealerships, providing solutions to all of our customer&rsquo;s needs. Committed to ensuring complete customer satisfaction with an unmatched level of customer service, we push the boundaries to find innovative ways to cut down on service time, provide the lowest prices on parts, and offer our customers access to the highest quality trucks in the industry.</strong>

keywords: position summary,process,management,training,analysis,sales,research,represent,experience,education,skills,knowledge


Overview: <p>This position will be responsible for the sale of truck parts and accessories by researching customer requirements, controlling parts inventory, processing invoices and payment, and managing return cores and warranty parts.</p>
Responsibilities: <ul> <li>Respond to sales calls and customer counter visits thoroughly and professionally.</li> <li>Utilize computer business systems and electronic catalogues to research parts information.</li> <li>Provide customer pricing and availability (in-stock or emergency order).</li> <li>Process parts invoices and obtain payment.</li> <li>Process returned items by inspecting items, returning payment, issuing credit, re-shelving items, and returning items to suppliers.</li> <li>Maintain an attractive parts retail display area.</li> <li>Enhance job knowledge by continually participating in online training modules and supplier training on new product features, advantages, and benefits.</li> <li>Manage customer requests for parts warranty and administer according to supplier procedures.</li> <li>Contact customers (telemarketing) regarding parts promotional opportunities.</li> <li>Represent the Company in a professional and courteous manner when interacting with customers.</li> </ul>
Requirements: <ul> <li>18 years of age.</li> <li>High school graduate, GED, or 1 year of work experience.</li> </ul> <br /> <p><strong>Desired Job Qualifications</strong></p> <ul> <li>3 years of direct customer-facing sales experience.</li> <li>Ability to work independently without direct on-site supervision.</li> <li>Basic knowledge off Microsoft Excel, Word, and Outlook.</li> <li>Heavy-duty truck aptitude.</li> <li>Strong organization, communication, and phone skills.</li> </ul> <br /> <p><strong>Mental Capability Requirements</strong></p> <ul> <li><strong>Comprehension: </strong>Ability to understand complex problems, collaborate, and explore alternative solutions.</li> <li><strong>Organization: </strong>Ability to organize and prioritize work schedule on short-term basis (more than 1 month).</li> <li><strong>Reasoning &amp; Decision Making:</strong> Ability to make decisions with moderate impact on immediate work unit.</li> <li><strong>Communication: </strong>Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, loudly, and quickly.</li> <li><strong>Mathematics: </strong>Ability to add, subtract, multiply, divide, record, balance, and check results for accuracy.</li> </ul> <br /> <p><strong>Physical Demands and Work Environment</strong></p> <p>&nbsp;</p> <p>The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p> <p>&nbsp;</p> <p>While performing the duties of this job, the employee is regularly required to use hands to handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand, walk, climb or balance, stoop, kneel, crouch or crawl, and taste or smell. The employee is required to sit for long periods of time. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include color vision, peripheral vision, depth perception, and the ability to adjust focus.</p> <p>&nbsp;</p> <p>While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and risk of electrical shock. The employee is frequently exposed to wet and/or humid conditions, extreme heat, and vibration. The employee is occasionally exposed to high, precarious places, fumes or airborne particles, toxic or caustic chemicals, and outside weather conditions. The noise level is normally loud.</p>