General Manager/Service Manager

<strong>At Dobbs Truck Group, a part of our mission is to create relationships and a healthy work environment for our employees. We are always looking for qualified, customer-oriented individuals at Dobbs Truck Group.</strong>

Redding, CA

Dobbs Peterbilt

https://www.dobbspeterbilt.com/default.htm

keywords: position summary,position details,leadership,coordinate,performance,business development,operations,skills,communication,education,experience

Full-time

Up to $140,000.00 Annually + Incentive Comp Plan

Overview: <p>The Dobbs Truck Group is a growth company that successfully expands our operations and customer base through a high-quality team of employees.</p> <p>Dobbs Truck Group operates 25 commercial truck dealerships through two operating companies &ndash; Dobbs Peterbilt and Western Truck Center. These dealerships represent some of the best commercial truck brands including Peterbilt, Volvo, Mack, Autocar, and Hino and include locations in Arkansas, California, Louisiana, Mississippi, Oregon, Tennessee, and Washington.</p> <p>We offer a competitive benefits package including medical, dental, vision, long-term disability, life insurance, and 401(k), as well as paid vacation and sick leave. Our Company is looking for long-term employees that we can invest in and grow with as we pursue our mission of being the premier commercial truck dealer group.</p> <p>&nbsp;</p> <p><strong>General Job Description</strong></p> <p>&nbsp;</p> <p>The General Manager (GM) is responsible for the overall performance, growth, and profitability of the dealership, overseeing all departments, Parts, Service, and Truck Sales. This role ensures operational excellence, customer satisfaction, financial performance, and talent development in alignment with the company&rsquo;s mission, values, and strategic priorities. The GM serves as the primary business leader for the dealership, setting direction, driving accountability, and fostering a culture of collaboration and execution. &nbsp;</p> <p>This role will also serve as the Service Manager for the dealership and is responsible for the overall performance, leadership, and operational efficiency of the service department. This includes oversight of daily operations, team performance, profitability, and customer satisfaction. The Service Manager drives continuous improvement in workflow, employee development, and departmental results while ensuring compliance with all safety, regulatory, and manufacturer standards.&nbsp;</p> <p>The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.</p> <p>&nbsp;</p>
Responsibilities: <p><strong>Leadership &amp; Strategy</strong></p> <ul> <li>Provide strong, visible leadership to all department managers and employees, ensuring alignment with company goals and values.</li> <li>Develop and execute business strategies that drive revenue growth, profitability, and market share across all business segments.</li> <li>Partner with executive leadership to set annual budgets, financial targets, and performance goals.</li> <li>Champion the company&rsquo;s Attributes and Fundamentals, fostering a high-performance culture.</li> </ul> <br /> <p><strong>Operational Management</strong></p> <ul> <li>Oversee daily dealership operations across Parts, Service, and Truck Sales to ensure operational excellence, compliance, and efficiency.</li> <li>Monitor key performance indicators (KPIs) including sales performance, gross margins, operating expenses, and customer satisfaction.</li> <li>Ensure the dealership operates in accordance with all OEM, DOT, OSHA, and company policy standards.</li> <li>Maintain facility standards to ensure safety, cleanliness, and brand representation.</li> </ul> <br /> <p><strong>Financial Stewardship</strong></p> <ul> <li>Manage the dealership&rsquo;s P&amp;L, including revenue, cost control, and net operating income.</li> <li>Drive profitability through disciplined expense management and continuous improvement in productivity and efficiency.</li> <li>Analyze financial statements and monthly performance reports to identify trends, risks, and opportunities for improvement.</li> <li>Collaborate with accounting and operations to ensure accurate financial reporting and budget forecasting.</li> </ul> <br /> <p><strong>Customer Focus &amp; Market Growth</strong></p> <ul> <li>Maintain high standards of customer satisfaction and loyalty across all departments.</li> <li>Develop and maintain strong relationships with key customers, vendors, and OEM partners.</li> <li>Identify market opportunities, competitive trends, and new business development initiatives.&nbsp;</li> <li>Lead local marketing efforts and community engagement to strengthen the dealership&rsquo;s brand presence.</li> </ul> <br /> <p><strong>People &amp; Performance</strong></p> <ul> <li>Recruit, develop, and retain high-performing department leaders and staff.</li> <li>Coach and mentor leaders to build bench strength and support succession planning.</li> <li>Foster a culture of safety, respect, and continuous improvement.</li> </ul>
Requirements: <div> <ul> <li>Minimum of 7 years of progressive leadership experience in the heavy-duty truck, automotive, or related equipment industry.</li> <li>Proven track record of successful P&amp;L management and multi-departmental leadership.</li> <li>Strong financial acumen and ability to interpret and act on complex data.</li> <li>Excellent communication, leadership, and people development skills.</li> <li>Bachelor&rsquo;s degree in business administration or related field preferred; equivalent experience considered.</li> </ul> <br /> <p><strong>Mental Capability Requirements</strong></p> <ul> <li><strong>Comprehension:</strong>&nbsp;Ability to understand opposing points of view on highly complex issues, negotiate, and integrate different viewpoints.</li> <li><strong>Organization:</strong>&nbsp;Ability to organize and prioritize work schedules of others on long-term basis.</li> <li><strong>Reasoning &amp; Decision Making:</strong>&nbsp;Ability to make decisions with significant impact on department&rsquo;s credibility, operations, and services.</li> <li><strong>Communication:&nbsp;</strong>Ability to formulate complex and comprehensive materials, such as legal documents, authoritative reports, official publications of major scope and impacts, and make formal presentations.</li> <li><strong>Mathematics:</strong>&nbsp;Ability to compute, analyze, and interpret complex statistical data and develop forecasts and computer models.</li> </ul> <br /> <p><strong>Physical Demands and Work Environment</strong></p> <p>&nbsp;</p> <p>The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p> <p>While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands and arms to handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk or hear, and taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.</p> <p>While performing the duties of this job, the employee is not exposed to weather conditions. The noise level in the work environment is usually moderate.</p> <p>&nbsp;</p> <p><strong>Common Expectations of Performance for all Employees</strong></p> <p>&nbsp;</p> <p>The following includes common expectations for all employees of the Company. The evaluation of job performance will be based on these common expectations as well as the position-specific responsibilities described above.</p> <p>&nbsp;</p> <p><strong>Communications, Teamwork, and Feedback to Others</strong></p> <ul> <li>Contribute to a work environment that is based on trust and respect.</li> <li>Have discussions on a regular basis with their manager to discuss opportunities to best achieve individual performance objectives and departmental goals.</li> <li>Suggest ways to improve the efficiency of conducting their job duties.</li> <li>Promote continuous improvement and change to support company growth.</li> <li>Mentor others unselfishly.</li> <li>Give credit where it&rsquo;s due.</li> </ul> <br /> <p><strong>Company Loyal Policies and Work Ethic</strong></p> <ul> <li>Adhere to the policies contained in the Employee Handbook.</li> <li>Adhere to the Company&rsquo;s Employee Conduct Policy.</li> <li>Support management decisions toward meeting company goals.</li> <li>Be open and receptive to new ideas, regardless of their origin.</li> <li>Make prudent decisions, which are based on the best interest of the Company and its long-term future.</li> </ul> <br /> <p><strong>We are an Equal Opportunity Employer</strong></p> <p>&nbsp;</p> <p>Dobbs Truck Group operates 25 commercial truck dealerships through two operating companies &ndash; Dobbs Peterbilt and Western Truck Center.</p> <p>&nbsp;</p> <p>Dobbs Peterbilt and Western Truck Center are equal opportunity employers that values a broad diversity of talent, knowledge, experience, and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. Dobbs Peterbilt and Western Truck Parts do not discriminate in hiring or employment on the basis of race, color, religious creed, national origin, sex, ancestry, pregnancy, genetic information, gender identity, sexual orientation, or marital status; or on the basis of age against persons whose age is 40 and over, or on the basis of physical or mental disability; or to disabled veterans or to Vietnam veterans.</p> <p>&nbsp;</p> <p>We are proud to be an affirmative action employer and encourage minorities, women, individuals with disabilities, and veterans to join our team.<br /><br /></p> </div> <div class="job-listing-header"><strong>Salary Description</strong><br /><br /></div> <div>Up to $140,000.00 Annually + Incentive Comp Plan</div>